Firebear Import & Export Tool
The reviews for the Firebear Shopify App are a mix of positive and negative feedback. Positive reviews highlight the excellent support provided by the Firebear team, especially in solving technical issues with importing files and setting up feeds. Customers appreciate the professional and timely assistance, as well as the app's ability to match CSV columns and import products seamlessly. On the other hand, negative reviews mention difficulties in getting refunds, delays in support responses, and issues with product imports. Some users experienced duplications of products, errors, and lack of assistance when facing problems.
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ıts not easy to get your payment back !!!! there is no any link for refund...Also shopify adresses to 3rd paty app developers to pay back which you dont use in your system...but shopify cuts the bills..
They did EVERYTHING they could to help me. I had an xml from my provider which was not readable by the shopify. The Firebear team solved the xml problem and imported all the files with my own preferences. Andrey Thank you so much for your help.
Unfortunately I had chosen this application for re-ntimporting our products after an accidental delete. When a user wants to import products, it is 99% urgent. Not only the upload was all the times unsuccesful, there was also a 2 days delay in any questions, finally the problem was not solved. So I used the same csv file which was rejected by this application, and imported them again using the Shopify classical way Very very disappointed
We are very sorry that your import didn’t work and that our replies felt slow when you needed help quickly. We understand the stress of restoring products after an accidental delete and regret adding to it. Your CSV contained a mix of comma‑ and semicolon‑delimited rows, which kept our parser from matching the data to Shopify fields. That’s why the upload stalled. We should have spotted that sooner and explained it more clearly. We have shortened first‑reply time in urgent tickets to under 4 hours. If you’re still missing any products, our team will clean your CSV and import the file for you at no charge. We hope we can earn back your trust. Thank you for highlighting where we needed to improve.
I would recommend this app as a great way to approach specific types of scheduled imports or using google sheets as a data source. The support was very friendly as well as far as helping me plan out my approach to the challenges I was looking to solve. Specifically there were feed files from dropshipping partners where I had to be able to capitalize on fast moving items and Firebear did the trick. Additionally when it came to exporting my orders for reporting to be ingested by my accountant it was also really helpful.
Après un dysfonctionnement sur les règles d'import et de mise à jour des visuels, le support a rapidement analysé et apporté un correctif sur le module en me précisant l'option supplémentaire apportée. Cela fonctionne parfaitement. Bravo et merci pour cette réactivité.
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