inboxpilot

InboxPilot is an AI email agent for Shopify merchants that helps draft replies to customer emails in Gmail or Outlook using real order data from the store. It is designed to handle common support questions about order status, returns, and refunds by looking up relevant Shopify details, then generating responses in the merchant’s brand voice. Merchants can review and send the drafts themselves or set trusted workflows to auto-reply, and the system also learns from policies and help docs to keep answers consistent as support volume increases. The app appears focused on reducing manual support work and helping teams spend more time on complex customer issues.