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Reviews Summary

The reviews for this Shopify App are mostly positive, with users praising the excellent support and helpful assistance provided by the customer service team. Many reviewers mentioned specific team members who went above and beyond to assist them with setting up the app and resolving any issues. Users appreciated the quick responses and efficient support they received, making the setup process smooth and easy. Additionally, the app was described as user-friendly and effective in improving online store functionality, especially in terms of integrating with Facebook and Instagram for better visibility and reach. On the negative side, there was one review that highlighted poor customer service and lack of responsiveness from the developer once users transitioned from the free to paid plan. The reviewer expressed frustration with the lack of seriousness in addressing issues and mentioned that the only way to get a response was by threatening to write a negative review. This inconsistency in customer service was a concern for the user, indicating a need for improvement in maintaining support quality.