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The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, many users praised the excellent support they received from the customer service team, specifically mentioning names like Fatima, Irfan, Laiba, and others. Customers appreciated the patience, guidance, and professionalism of the support staff in helping them set up tracking codes, resolve issues, and ensure the app worked smoothly. The app itself was also commended for being easy to install and for effectively solving tracking and conversion problems for various users. However, on the negative side, there were multiple complaints about poor support experiences, with users mentioning long response times, lack of assistance, and issues with the app not working as expected, leading to frustration and wasted time.
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Support left me on 'read' multiple times - wow
Terrible experience. No reply from support in over two days after asking for help multiple times. No Refund, Doesnt Work.
very good and experienced to work with, thanks again.
Thank you for your kind words! 🌟 We’re glad you had a great experience working with us and truly appreciate your support.
Installed the app to track Bing conversions, but it simply does not work. I reached out to support and every 30 minutes I was talking to a different person, repeating the same steps over and over. No progress. Eventually, they claimed my theme was outdated – even though I’m using the latest version of Shrine, and every other conversion tracking app works perfectly. Waste of time. Avoid.
Tehreem was super helpful during the setup. She explained everything clearly and made the whole process easy. I really appreciate her support!
Thank you for your kind words! 🌟 We’re glad Tehreem was able to make the setup process smooth and easy for you. 😊 Your appreciation means a lot to us! <3
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