inFlow Connector

To start, I never leave reviews. This system is awful. We typically have a high tolerance for issue with apps and web developers. However, a system like this that's designed to be the backbone of a companies operation needs on relatively free of bugs and have on demand support. Unfortunately it's incredibly buggy, and the support is terrible. I can provide many example but one in particular with their Amazon integration. It was having an issue where the system was making multiple stock adjustments daily on an item causing the inventory level to fluctuate heavily. One in particular kept bumping up the inventory on an item until Inflow was reflecting over 600 pcs in stock when we only had 10. Issues like this where happening across hundreds of skus. They shouldn't even offer an integration for this type of application unless it's bug free. It's not as though they where allowing us to beta test it. So we decided to disconnect the integration, and turn off the FBA portion of the integration only to leave the FBM portion on allowing us to continue to push merchant fulfilled orders in to our system, however, when we went to update this, the option was no longer available in the integration settings. There is no way ANY user of this platform can use this features. Now this problem is the ridiculously slow support. These types of issues need immediate attention. This is one of many buggy issue with the software. Again this type of software is the backbone of operation and needs to be bug free and have on demand support. We're a 5 year customer as well not someone testing it without understanding how it functions. If we where paid $500 a month to use the software I wouldn't. It will cost far more in time and energy fixing issues.

We chose inFlow over other similar systems due to what appeared to be a superior Shopify integration and for our use case the product and order importing has worked decently however we recently realized that it's not pulling the location data correctly from our orders. This results in mismatched inventory quantities on inFlow side as inFlow fulfills orders using stock from completely random locations / sublocations. After we reported this as a high priority issue, they informed us that since it's a 3rd party developed connector they can't do much about it and this will not be treated as a bug and therefore doesn't have any timeline for a fix. For our use case, it's completely broken and they don't even consider this a "bug" for a paying customer at 350$ a month. This is a feature they advertise, yet it's not functioning correctly in our case (location syncing and matching).

Inflow does not sync well with shopify. Every product, order, customer or vendor change must be duplicated. Fulfillment sync is one way only Inflow creates tax adjustment lines to compensate for rounding errors, and these line items prevent the orders from fulfilling. Very little is automated, it creates more work than it saves.