Influence: Loyalty & Referral
Loyalty points, rewards, & referrals to retain your customer
Rating
4.2
feedback
27
chart
#2,048
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
4%
-
Less than a month
30%
-
Less than a year
52%
-
More than a year
7%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include great customer service, ease of use, helpful integrations with other platforms like Klaviyo, and the availability of features for loyalty programs. Customers appreciate the support team's responsiveness and the simplicity of setting up the app. However, negative feedback revolves around issues with pricing, bugs in the app, lack of transparency in customer support, and some inconsistencies in the app's functionality and translations. Some users also mentioned difficulties in customization and limitations in reporting features.
Highlights
Review RSS Feed
All reviews
Aug. 13, 2025
Jenson and Maddox have both been great today, understood two separate queries - and ensured we received the information required...Great service
Aug. 5, 2025
We started using reviews.io a few months ago and the team have been super helpful in getting us set up. We've had a great response from customers so far, integrations with Klaviyo works great and the platform itself is easy to use from an implementation and customer service perspective. Their AI features are brill too!
July 8, 2025
June 24, 2025
The price isn't cheap, and honestly, it’s not worth it for what you get. The app added its content across all of my pages — it completely took over my storefront. I reached out to customer support over 3 months ago, and the issue is still unresolved. Even after giving their team full access, they keep asking basic questions instead of just checking things themselves. I really don’t understand why they can’t investigate directly and fix the problem. Very disappointing experience.
Thank you for sharing your feedback — we’re truly sorry to hear that your experience hasn’t met expectations. We completely understand your frustration with both the product’s impact on your site and the delays in support. Please accept our sincere apologies for the inconvenience this has caused. After reviewing the communication history, it’s clear that this should've been resolved much sooner. While we're glad the issue has since been resolved, this is not the level of service we strive to deliver, and we’re taking your feedback seriously to ensure we do better moving forward.
June 3, 2025
Great customer service and a very simple platform to use. One or two enhancements could be made i.e. the ability to actually check if someone followed your social channels vs clicking on the link alone
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