Influence: Loyalty & Referral
Loyalty points, rewards, & referrals to retain your customer
Rating
4.3
feedback
29
chart
#2,129
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
3%
-
Less than a month
28%
-
Less than a year
52%
-
More than a year
10%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting the excellent customer service provided by the team. Customers appreciate the quick responses, helpfulness, and efficiency of the support staff. The ease of use of the platform, especially in setting up loyalty programs and integrating with other tools like Klaviyo and Shopify, is also praised. However, there are some negative reviews mentioning issues with pricing, bugs in the app, lack of customization options, and difficulties in resolving technical issues with customer support.
Highlights
Review RSS Feed
All reviews
Sept. 23, 2025
I’m extremely satisfied! The customer service team was super helpful, always kind, and quick to clarify any questions I had. They made the whole experience smooth and stress-free — highly recommended!
Aug. 13, 2025
Jenson and Maddox have both been great today, understood two separate queries - and ensured we received the information required...Great service
Aug. 5, 2025
We started using reviews.io a few months ago and the team have been super helpful in getting us set up. We've had a great response from customers so far, integrations with Klaviyo works great and the platform itself is easy to use from an implementation and customer service perspective. Their AI features are brill too!
July 8, 2025
June 24, 2025
The price isn't cheap, and honestly, it’s not worth it for what you get. The app added its content across all of my pages — it completely took over my storefront. I reached out to customer support over 3 months ago, and the issue is still unresolved. Even after giving their team full access, they keep asking basic questions instead of just checking things themselves. I really don’t understand why they can’t investigate directly and fix the problem. Very disappointing experience.
Thank you for sharing your feedback — we’re truly sorry to hear that your experience hasn’t met expectations. We completely understand your frustration with both the product’s impact on your site and the delays in support. Please accept our sincere apologies for the inconvenience this has caused. After reviewing the communication history, it’s clear that this should've been resolved much sooner. While we're glad the issue has since been resolved, this is not the level of service we strive to deliver, and we’re taking your feedback seriously to ensure we do better moving forward.
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