Influence ‑ Loyalty & Referral
Loyalty points, rewards, & referrals to retain your customer
Rating
4.4
feedback
22
chart
#1,650
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
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Less than a day
0%
-
Less than a month
50%
-
Less than a year
68%
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More than a year
5%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, customers praise the customer service and support provided by the team, mentioning specific agents like Trilok and Kai who were helpful and responsive. Users appreciate the features of the app, especially in terms of loyalty programs and integration with platforms like Reviews.io, Klaviyo, and Shopify. The ease of use and customization options are also highlighted as strengths. However, on the negative side, there are complaints about bugs and errors within the app, with some users feeling like they are beta testing it. Issues with translations, inconsistent strings, and error messages have been mentioned. Additionally, there are concerns about the lack of transparency in support, with some users feeling frustrated by the lack of follow-up and understanding from different agents.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 17, 2025
Updating the review after the developers reply: After they sorted out how to grant us access to what we had paid for, we began installing the app. I thought they'd redeem themselves. I was wrong. It's full of bugs and feels like someone vibe coded the whole thing. In the redeem modal, for example, they show the following completely inconsistent and partially wrong strings in the same view: "CHF1 off every 100 Points" "Redeem 1400 {{pointsCurrency}}" "$14.00 off your shopping cart" How can any of their customers put this in their store and still have shoppers trust them? There are error messages everywhere. The strings don't translate properly. It's a complete mess. Feels like I am playing QA tester for them. Support is basically russian roulette. There's not one agent that will take your case and work through it. You just get whoever is available and then they don't follow up and then Intercom asks you after a few hours "Just checking back in, let us know if there's anything else we can help with." There are many words I would like to use to express my feelings and describe the application but they would probably go against the guidelines here. To influence.io: If you're serious about making things better, have someone from your team send me a direct email and I'll send you the list of bugs with screenshots. I am definitely not going to do all of that through Intercom and then re-explain it over and over to each new agent. Original review: They charged us, but we don't have access to the app. Support doesn't help and is not transparent about what is happening. It's a complete joke. Stay away from this if you can and don't use reviews.io. There are better and cheaper alternatives. We upgraded our reviews.io subscription to include the influence.io "bolt-on". But influence.io keeps showing our tier as "free" and we don't have access to the features even though we were already charged for it! The support is a joke. Every new agent who enters the chat doesn't understand what is happening, and we need to explain it again. They don't follow up on the status, provide proactive updates, or explain what is happening. I even get automated messages from them saying, "Is there anything else we can help you with?". Even though our problem is not solved, they are the ones who should follow up with us.
I'm truly sorry to hear about your experience — it’s clear we’ve fallen short, and I want to sincerely apologise for the frustration this has caused you. You’re absolutely right to expect clear communication, consistent support, and access to the features you’ve paid for. This is not the experience we aim to provide, and I’m very sorry we've let you down. We’ve identified the issue on our end, and I can confirm that a fix has now been pushed to restore access to the Influence.io features included in your plan. In addition, we’ve applied a credit to your account as a small gesture of apology for the inconvenience. We appreciate your honest feedback - it helps us improve.
March 26, 2025
Customer service is great. Trilok was very helpful and quick to respond. I found the answer to my question. The app itself still needs some work but than that it's all good
Feb. 7, 2025
New to the platform and love the features on the review and loyalty side of things. Lots of features which allow for forward growth. Support is amazing - 20 hrs a day is really useful as a business.
Dec. 10, 2024
J'ai adopté cette application et je suis ravie ! Même en tant que débutante, je l'ai trouvée très intuitive. L'interface est simple à prendre en main et le service client est réactif et à l'écoute en cas de besoin. Je remercie spécialement Trilok, qui m'a répondue même à 3h30 du matin ^^ En résumer, un outil indispensable pour mon site web ! Je recommande vivement cette application à tous mes partenaires et à vous qui lisez ce commentaire
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