Influence ‑ Loyalty & Referral
Loyalty points, rewards, & referrals to retain your customer
Rating
4.6
feedback
22
chart
#1,880
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
0%
-
Less than a month
23%
-
Less than a year
64%
-
More than a year
9%
Reviews Summary
The reviews for the Influence.io Shopify App are overwhelmingly positive, with users praising its ease of implementation, customization options, and integration with other platforms like Reviews.io, Klaviyo, and Shopify. Customers appreciate the quick and helpful support provided by the team, especially in setting up loyalty programs and resolving any issues. The app is commended for its user-friendly dashboard, ability to assign points to individual customers, and features like customizing emails for branding. However, there are a few mentions of limitations such as basic reporting features and the need for more customization options on the front end and in customer emails.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 8, 2024
We installed influence.io because we wanted to introduce a loyalty programme for our customers. The app has a simple structure so that the implementation and customisation of the widgets was easy. The available guides help well with setting up the programme. In addition, the support is quick and satisfactory. For example, they helped us with a bulk update of points for certain customers. Points can also be assigned to individual customers in the app and the dashboard helps to analyse performance.
Thank you for sharing your experience with influence.io! We’re thrilled to hear that you found the app’s structure simple and easy to implement and that the guides helped you successfully set up your loyalty program. It’s great to know our support team was able to assist you with the bulk update of points and that you’re finding value in the dashboard’s performance analysis. We’re here to ensure your continued success with the loyalty program—don’t hesitate to reach out if you need any further assistance!
May 2, 2024
We've just implemented influence.io along with reviews.io and impressed so far. We've been able to import points and connect with Klaviyo, Shopify etc. Support have also been really helpful. So far, so good!
Thank you for your positive feedback! We’re delighted to hear that you’re impressed with influence.io and reviews.io so far. It’s great to know that the integration with Klaviyo, Shopify, and other platforms has been smooth, and that our support team has been helpful along the way. We’re excited to continue supporting you and look forward to seeing your success with our platforms. If you need any further assistance, we’re always here to help!
Jan. 24, 2024
We were an existing Reviews.IO user and decided to switch to Influence for loyalty rewards. The installation was a breeze and we had it up and running before they reached out to schedule an onboarding call! Had a couple of questions about the install process and getting customers imported, but this was all taken care of right away. Definitely recommend! Thank you!
Thank you for sharing your experience! We’re thrilled to hear that the switch to Influence for your loyalty rewards was smooth and that you had everything up and running so quickly. It’s great to know that our team could promptly assist with your installation questions and customer imports. We appreciate your recommendation and are excited to continue supporting your success with both Influence and Reviews.io. If you ever need anything else, we’re here to help!
Nov. 22, 2023
Great product, team and support. Love it!
Thank you for the fantastic feedback! We’re thrilled to hear that you love the product, team, and support. Your enthusiasm means a lot to us, and we’re here to keep delivering the great experience you’ve had so far. Thanks again for choosing Influence.io!
Nov. 16, 2023
A brilliant loyalty solution for omnichannel stores! The team at Influence is brilliant at answering questions and coding solutions quickly. Our Senior Product Specialist, Kai, is always happy to help and has been excellent at onboarding us seamlessly. We needed apple pay for our in-store customers and that was something the technical team coded super quickly. Highly recommend this as a loyalty solution for omnichannel brands wanting to build customer retention and reward their customers.
Thank you for the fantastic 5-star review! We’re delighted to hear that you’ve consistently had great experiences with us and that Kai has been able to provide solid support for your account. It’s reassuring to know that any issues you’ve encountered have been quickly resolved. We truly appreciate your continued trust and partnership. If there’s anything else you need, Kai and the team are always here to help!
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