MONTSERRAT New York review for GRIN Influencer Marketing
Aug. 22, 2023
What do you dislike about GRIN? There are several issues with the platform. Firstly, Instagram search and creator search has completely been taken off. These changes were not communicated before signing a new contract with Grin. Our primary use case was discovering influencers, at this point Grin is a glorified order-placing application for customers that links to Shopify. The advertising of Grin Up, which is their supposed replacement for creator search run by actual humans on the Grin up team - it is the worst possible feature where Grin put its own team on manually finding influencers. In some cases they sent us "influencers" with no posts, some with no followers, it was like there had been no effort put into the process. If there are attachments, I will show the final output from the Grin Up team here as well. Beyond all of this, the way they hid behind and misled us before the signing of our new contract was the most frustrating piece in the whole situation. What problems is GRIN solving and how is that benefiting you? Grin at this point is just taking our money, without solving any problems for us. We're less productive than before, we used Grin successfully for a year until they misled us and got rid of all their key uses. What do you like best about GRIN? Grin used to be a great platform, with good customer service. Now they have no first-party data, no ability to deliver what's needed from an influencer platform. I wish they ended our contract when we asked them to, now it's just a waste of money on our end.
Hi! Thank you so much for your honest feedback - I'm sorry your initial experience with the GRIN platform wasn't ideal. If you email me at [email protected], we'd love to hear more about any challenges you have so we can formulate a plan to address them and ensure you're getting value from the platform as intended. To address some of the comments from the review, GRIN has a fully functional creator search function, inclusive of Instagram and Tiktok, alongside several other recruitment features that comprise our Creator Discovery Suite. Finding and recruiting creators is critical to building an enduring brand, and we pride ourselves on helping customers find the ideal partners. I'd love to schedule time to give you an overview and strategy session on how best to use our recruitment tools to achieve your business objectives.
A Creator Management platform designed for every brand journey