Rating
3.9
feedback
13
chart
#3,913
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
0%
-
Less than a month
15%
-
Less than a year
62%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, users appreciate the helpful and hands-on support provided by the team, especially mentioning the founder, Abhinav, for being responsive and guiding them through the setup process. The app is praised for its great features, effectiveness in increasing sales and engagement, and user-friendly interface. Users also highlight the team's dedication to improving campaigns and providing excellent customer service. However, on the negative side, some users experienced issues with inactive support, non-functional features, and difficulties in setting up the app as advertised. There were complaints about delayed responses on live chat and problems with basic settings and pricing contact forms.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 5, 2024
This app is very user-friendly and easy to customize! I had a question while setting it up, and the support team responded quickly and efficiently. I was looking for another way to increase subscribers and offer discounts other than the spin wheel and this was perfect. Highly recommend!
Sept. 4, 2024
Inactive support as on 04/09/2024, I waited 48 hours on live chat for a response and they are no other contact methods also the extended pricing contact us form doesn't work and many features don't work as well as some basic settings are unavailable. Highly unacceptable.
- Firstly, I don't want to work with people who say "F*** you, F*** the devs" on support chat (screenshot attached). You have no right to say this to anyone! - You waited "18 hours" between your first message & last message (sep 3, 13:22 and sep 4, 08:10). Stop misleading by saying 48 hours. (screenshot attached) - I was away for the day and replied to all support queries over mail except yours because of your cuss words. - All features work. All settings are available. Demo video shows everything. Anyone reading this: just install & see everything for yourself. - I am glad you were never a paid customer cause even if you were, I would have refunded your money and stopped your access if you say such things on support chat. Screenshots & full report: https://dreamboatai.notion.site/Calling-out-a-horrible-customer-6f9cbfc7de85460cb3c64fe226ef39d1
May 24, 2024
Man this app is very well done. Not sure why it isnt higher ranked its much better then any of 'gamified/spinwheel' apps out there. I needed help and the founder was online ready right away.
Thanks for the review & helping me with naming the app better so it has much better visibility now. After our talk, I rebranded & have seen 80% growth in installs. Really appreciate and thanks for your support & love <3
Aug. 31, 2023
Great fetaures, great team! We were happy with the experience and the support on the features provided, all the best!
May 13, 2023
The app doesn't work as they stated. Installed Flowed all steps to set it up and nothing happened. Glad i dint pick a plan to pay for.
Dear Tanner, I'm Kabir, co-founder of Engagebud. I appreciate your feedback and I'm sorry to hear about your recent experience. After personally reviewing your session analytics, it seems there may have been a small misunderstanding in the campaign setup - it was not set live, which is why it didn't appear on your store. We're committed to providing prioritized support to all our users, which is why I've made my personal mobile number and email available(Scroll down) to ensure immediate assistance. However, it also appears you didn't raise any tickets. Had we been alerted, our team would have been more than ready to address your concerns right away! To ensure you're getting the most out of our tool, I'd like to personally invite you for a tailored walkthrough of our platform. I have reached out to you via email and am looking forward to your response. Please give us another chance to turn your experience around. We're here to help. Best, Kabir Co-founder, Engagebud
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