ShipGuard: Shipping Protection
Custom shipping protection/shipping insurance managed by you.
Rating
4.4
feedback
17
chart
#2,173
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
0%
-
Less than a month
35%
-
Less than a year
59%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects highlighted by users include easy setup, great functionality, helpful customer service, and the app being free. Users appreciate the app's integration with Shopify and its ability to generate revenue. On the other hand, negative feedback includes issues with bugs, such as custom tags being removed automatically, incorrect analytics data, and products being excluded without permission. Users also mentioned slow response times from the support team.
Highlights
Review RSS Feed
All reviews
Feb. 23, 2026
It worked a few times and then stopped working
Hi SEMILAC USA, For full transparency: You’ve been using ShipGuard since August 2025 while the platform was completely free. On February 10, we introduced official pricing and provided a 7-day grace period until February 17. During that time, multiple notifications were sent via: • In-app billing banners • Email reminders Our system also shows the app was accessed several times during the grace period, where the billing notice was clearly visible. After February 17, Shopify automatically disables the widget when no plan is selected. This is a billing requirement — not a malfunction. We offer a Pay-As-You-Go plan with no monthly subscription, specifically designed to keep costs flexible for merchants. For nearly two years, we covered all infrastructure, server, and support costs ourselves while merchants collected protection revenue. Introducing pricing was necessary to sustain and continue improving the platform. We remain available if you would like to reactivate and continue. — ShipGuard Team
Feb. 5, 2026
It's easy to set up, has been running perfectly, and is exactly what we wanted.
Feb. 3, 2026
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