ShipGuard: Shipping Protection
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include easy setup, great functionality, helpful customer service, and positive impact on revenue generation. Users appreciate the app's integration with Shopify and its free availability. However, there are also negative comments about bugs in the app, such as custom tags being removed automatically, incorrect analytics data, and slow response times from the support team.
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It worked a few times and then stopped working
Hi SEMILAC USA, For full transparency: You’ve been using ShipGuard since August 2025 while the platform was completely free. On February 10, we introduced official pricing and provided a 7-day grace period until February 17. During that time, multiple notifications were sent via: • In-app billing banners • Email reminders Our system also shows the app was accessed several times during the grace period, where the billing notice was clearly visible. After February 17, Shopify automatically disables the widget when no plan is selected. This is a billing requirement — not a malfunction. We offer a Pay-As-You-Go plan with no monthly subscription, specifically designed to keep costs flexible for merchants. For nearly two years, we covered all infrastructure, server, and support costs ourselves while merchants collected protection revenue. Introducing pricing was necessary to sustain and continue improving the platform. We remain available if you would like to reactivate and continue. — ShipGuard Team
It's easy to set up, has been running perfectly, and is exactly what we wanted.
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