Capture Your Action review for inkFrog for eBay
Sept. 19, 2019
I actually really like the app and have been using it for a few years now. However, ever since eBay started collecting sales tax on some of the items I sell, that tax is coming through inkfrog and into my Shopify account. Sellers are not supposed to have to deal with the sales tax on eBay, eBay is supposed to handle the taxes on our behalf. The tax is being reported as income in my Shopify account, but the tax is never deposited into my PayPal account. inkfrog has been saying they are looking into it, but it's still occurring. It's starting to add up, raising my reported income. If they can fix this soon, I'd give it 5 stars, but as it stands now, it looks like I'll need to refund the tax amount in each order so that it does not get reported come tax time. Very frustrating. Update: The new option for Shopify/inkfrog to ignore the eBay sales tax does not work! While it does not appear in the order, it is still being added as income within Shopify. Why this can't simply be turned off I don't understand. eBay handles the sales tax and it should not be passed though to the Shopify store.
Quick update Capture Your Action! We've added a new setting located in sync settings within inkFrog. Select the order sync settings and you'll notice a new option 'Ignore Sales Tax for eBay Orders Shipped to the Following States' where you're able to make selections to ignore tax for specific states when inkFrog creates the orders within Shopify. The current and future states where eBay collects and remits sales tax for merchants may be found here https://www.ebay.com/help/selling/fees-credits-invoices/taxes-import-charges?id=4121#section4 ---- Hi Capture Your Action! Thank you for the review and valuable feedback! Our developers are looking into solutions for the tax issue you've described and we hope to have one in place soon :)
