RPM Euro Parts review for inkFrog for eBay

April 21, 2020

If I could give it 0 starts I would. The support team, as reported by others, is the absolute worst. They are rude, indignant and offer no solutions other than "fix it yourself". My support question was answered with "Please dont email and message us." instead of "Good morning, I would be happy to look into that for you." or "Give me a moment while I look into your issue." (Customer Service persons: Marcella and Marie). Secondly they add their own hyperlink and logo to all of your eBay listings. I've been told this is an eBay problem and I should fix it myself manually deleting it one by one on all 6600+ listings on my store. This hyperlink and logo is against ebay policy and can cause one's account to be flagged and removed by eBay and exists within the programming on their site. Given that they are receiving a monthly fee there is no reason for inkFrog to add this to their customer's listings. It's a parasitic practice. Syncing accounts does not work correctly, takes over 24 hours, has to be run several times in order to get all products captured and still does not capture product categories or all product info. This app is more trouble than it is worth for $30/month. *Review Update April 21, 2020: The Customer Care team has advised their product does not have the functionality that it did have previously. Product sub categories at one time populated with the product when migrating the listing from Ebay to Shopify. When those sub categories abruptly disappeared it cut the functionality of all of my menus. inkFrog's reply is that the product does not have that functionality and offered no solution. This confirmed for me that their product is far more hassel than it is worth and can potentially cause major issues with one's ecommerce site. AVOID AT ALL COSTS or believe me it will end up costing you.