IkonicStudios review for inkFrog for eBay
Aug. 11, 2020
From the beginning I never felt like the support team was actually there to support. The app also has so many issues. Variants do not sync correctly, app lags and has such long delays and no one will tell you why. You can send them an email with a list of issues and you'll get back a one liner response that doesn't answer the questions you had. I am only going to keep trying to work out the kinks since I've already spent money on this. But if you are looking for a solution to get your listings on ebay from Shopify, I HIGHLY recommend looking at other services as I should have. ****UPDATE 8-11-20 @ 12:10AM*** This is an email from Michele at Inkfrog. Even when they know their system has an issue and you request a credit for the time and money its costed you, this is what Michele @ InkFrog sent me: Michelle (inkFrog) August 10, 2020 10:51 PM (UTC-07:00) Hi, Gabe. There is a known issue with slow loading of some inkFrog accounts that the dev team is aware of and actively working to resolve the issue as quickly as possible. inkFrog is not obligated to provide a credit or refund at this time - https://www.inkfrog.com/terms/ Sincerely Michelle Image 1 From US (IkoinicStudios) Sales August 10, 2020 10:29 PM (UTC-07:00) This is all it does when I click the “live” listings under eBay. I’ve cleared my cookies, cache and all history in Safari and even used Chrome and Firefox and the issue is still the same. What’s the solution for this? This is the approach this company takes with their paying customers. Apparently, through THIER terms of service, they can pretty much destroy your system, have system delays, and there was something about transferring of code and trojan horses in THEIR terms of service that may occur but again, they are not liable. The only thing they are liable for is to collect your monthly service charges every month. Good going Michele @InkFrog. BTW, everything I just mentioned can be found on their Terms of Service so please read those before deciding to to business with this company.
