Insider One
1:1 personalization and cross channel marketing for commerce
Rating
4.6
feedback
20
chart
#3,909
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
10%
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Less than a year
65%
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More than a year
25%
Reviews Summary
The reviews for the Insider Shopify App are overwhelmingly positive, with users praising the quick and easy integration process, the helpful and attentive support team, and the significant improvements in engagement and conversions. Users appreciate the seamless connection of channels, personalized journeys, and the ability to centralize interactions with customers. However, there are a few mentions of initial challenges with installation and design, as well as the need for better understanding from the support team regarding the app's functionalities.
Highlights
Review RSS Feed
All reviews
Jan. 27, 2026
Desde o começo da parceria, temos tido dificuldades para termos todos os processos redondos na Insider. Passamos meses discutindo limitações da API da Shopify no envio de dados, sendo que esse é o tipo de problema de quem desenvolve o app, não do cliente. Em outros assuntos que surgem, eventualmente alguém do suporte me pergunta sobre como enviamos dados para a Insider, e tenho que lembrá-los que não desenvolvemos a integração, mas que usamos o app da própria Insider, eles é quem precisam saber como o app funciona. Talvez meu e-commerce possua volume de dados maior do que o esperado pela Insider na comunicação através do app, mas de novo - essas questões precisam ser resolvidas pelo time de desenvolvimento da Insider, por quem fez o app.
Nov. 25, 2025
La integración de nuestros sitios web con Insider nos ha traído importantes mejoras en el engagement y un incremento notable en las conversiones. Insider integra diversos elementos visuales que fortalecen la experiencia del usuario, como plantillas web, recordatorios de carrito abandonado, formularios de registro al newsletter y un sistema de envío de emails sencillo e intuitivo. Además, su equipo se mantiene siempre atento y disponible para cubrir cualquier necesidad.
Oct. 22, 2025
When we started working Insider, there was no CRM and Martech strategy for us. All the channels were disconnected and were working isolated from each other. By using Insider, we managed to integrate all the channels in one platform that centralizes every event/interaction with the digital assets of our brand. We are using Insider’s Email, WhatsApp, SMS, On-site, Web Push, SmartReco, MindBehind, and Architect. We’ve connected the WhatsApp marketing campaigns with our Chatbot + HelpDesk tool to bring a better service experience through this channel. The team was also super supportive through the Onboarding process, with a dedicated team assisting. Insider’s third-party integration capabilities are also pretty good. And beyond that, we also get dedicated support from CSM & OXT teams.
Sept. 25, 2025
Tive uma ótima experiência na integração entre Insider e Shopify. Facilidade na integração, suporte local e material educacional de apoio ajudam muito no dia a dia. Estou muito satisfeita.
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