IGHW ‑ Instagram Feed
The reviews for this Shopify app are mixed, with one common theme being the lack of customer service. Multiple users have reported difficulties in getting support, with unanswered tickets, forms, and emails. Issues with the app functionality, such as the feed not showing up on the website and errors, have also been mentioned. However, there is a positive review highlighting the exceptional customer service provided by Jack. The user praised the responsiveness and effectiveness of the support, emphasizing the value of the app in building brand trust and increasing conversion rates.
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There is no customer service for this product. I have submitted tickets, submitted a form on their website, and tried to email but have not received a response. I cannot get the feed to show up on the website despite numerous attempts, browsers, OS...
We tried to use this app for my website and gave us lots of errors, I repeatedly try to get support and contact them directly but they never responded. I was looking forward to use an affordable app for our website but too bad that they dont respond or help
Amazing customer service! I'd give 10 stars if I could. Jack was incredibly responsive and I'm very happy with this app. Totally worth the monthly fee if you're looking to build brand trust on site. A great way for potential customers to see our happy customers using our presets. I can definitely see it increasing our conversion rate. Thank you again!!! You can see it in action on our site here: https://wildepresets.com/pages/about
Thanks so much for your review! Glad you like the app, I will continue to push regular updates and new features 👍🏻
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