Fabmart.com review for Fast Simon AI Search & Filters

March 30, 2015

Current review My initial review is below. Good things first - support is outstanding. Product really sucks. The app rolls out features without really testing things out and tries to load paying customer to do the testing job for them. End results - we have had site wide disruption twice so far. Did not receive a proper response or redressal. The app directly starts messing with the theme code without your knowledge. Given that the features are not tested properly, it almost always leads to disrupting your normal course of business. After a recent update, the app erased all the settings on the theme. Basically, it caused a down time of over 8 hours during our peak business time. Overall, very risky app to have if you are serious website. Other things are the bad UI/UX and buggy over all implementation. The product intent is good, but implementation is buggy and paid customers are just guinea pigs for testing. --- Initial review This app has really exceeding our expectations. We were looking for something that fast, reliable, responsive and with a clean UI. This app fits the bill perfectly. The best thing so far has been the quality of support. The team has been extremely responsive. Ed especially seems to be always on and responds pretty fast. Any minor issues that we identified were fixed pretty much in a matter of less than an hour. We have been using app for almost a month now and would recommend the app whole heartedly to all the startups out there. Similar solutions are close to $500 per month, so to me its a no brainer. My whole hearted 5 stars to this app!