Claire W Design review for Fast Simon AI Search & Filters
Nov. 7, 2022
Really loved this app to begin with, but recently became disappointed in a few things that led me to cancel. Firstly, the sudden price increase - from $140/yr to $400/year?! - for the same level of features. Once it expired, the regular search functionality was disabled/broken on my website. I lost a lot of business over the weekend because no one could search my products. Their customer support responses were unfriendly/rude, unhelpful, and did not make me want to support this company any longer. I researched and found several other Shopify instant search apps for far less cost and/or free that do the exact same thing and even offer more features. Don't waste your money with this Search app.
Hi Claire, We were sorry to read your review. A few facts to keep in mind: 1. You were answered politely - no rudeness whatsoever. 2. Your search was not working due to the fact that you replaced the basic Shopify search with the app search. However, you stopped paying for the app search, and therefore it stopped working. As you can see below - we explained it to you several times and gave you the choice to pay for the app or stop using the app. 3. Moreover, when you complained that the new pricing is too high for you - we extended a significant small business discount to you so that the new price is closer to what you paid before.
