Order Score & Package Protect
All carrier shipping insurance and AI-driven risk intelligence
Rating
3.7
feedback
44
chart
#4,945
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
7%
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Less than a year
75%
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More than a year
18%
Reviews Summary
The reviews for the Insure Shield app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include easy claim processes, responsive customer support, and the convenience of automatic insurance coverage. Users appreciate the peace of mind and efficiency the app provides in handling claims and protecting their shipments. However, negative reviews highlight issues such as billing discrepancies, delays in responses from support, and problems with the app's functionality, including transactions not loading and shipments being skipped for insurance coverage. Some users also expressed dissatisfaction with changes in policy and rates without prior notice.
Highlights
Review RSS Feed
All reviews
Jan. 12, 2026
This app and company just keeps getting worse. We have been having claims denied for no reason at all. Sometimes tracking clearly shows it was lost, sometimes it shows it was delivered and we have written affidavit from the customer that it was not, or was stolen. Sometimes even delivered to wrong address. In any case, they will find any reason they can to deny your claims. Customer support is not help at all and will essentially just forward your emails over to the same claims team that denied them. If you reach out to the claims adjusters, they simply tell you "this is staying closed". My last claim she flat out told me that USPS said the delivered it so it's denied. Ok, so why are you advertising that this protects against theft or packages that were misdelivered? In the month of December alone, we paid this company (UPS Capital, InsureShield, whatever they go by now), over $800, only for them to deny claims. To me, this is blatant fraud and honestly, we are considering legal action and may also have to talk to our bank about reversing that charge. It's not just these two claims, it's happened before and right now the cost does not justify the spotty coverage they are replying. Our recommendation, seek a different app. You won't be happy with this one (also, the shopify extension/app is extremely buggy and sometimes won't even show you transactions).
Thank you for taking the time to share your feedback, and we’re genuinely sorry for what you’ve experienced. We understand how frustrating inconsistent claim outcomes and app issues can be, and this is not the experience we aim to deliver. We’ve already put a team on it to investigate both the claim outcomes and the Shopify app issues you mentioned. A team member will reach out directly to collect details and work toward a resolution. We truly appreciate you bringing this to our attention.
Oct. 1, 2024
This app started off great. Unfortunately, over the past few months it has turned into hot garbage. The transactions won't even load no matter how many times I refresh the page. We're still getting charged for transactions, and we can't even see them at all. Shipments are being skipped over, allowing packages to not receive insurance coverage randomly. We're out several claims that were supposed to be covered automatically and can't be covered now because their system just skips covering random orders for no reason. Support used to be good as well. Unfortunately, when you send a support request. It takes about a week to get a reply and the person that replies can't even help you. They act as a go between between you and the actual tech support people, and it takes about a week each time for a response and the problem is not resolved ever. The app is completely broken, yet they will continue to charge you for transactions that you can't even see. And even when you could see them, they would just skip over random shipments, so when you go to file a claim, they don't have to pay because it doesn't show to be insured. You can't even dispute it with them because all you see is a charge on your credit card for the month of transactions, but you can't see if that transaction was even covered because the app is broken. I can no longer recommend this app.
Thank you for sharing this feedback, and we’re truly sorry for the experience you had. Even though some time has passed, we still want to acknowledge your concerns. What you described isn’t the experience we want for our merchants. Since then, we’ve made important updates to improve transaction visibility, coverage reliability, and support responsiveness. If you’re open to reconnecting, we’d really appreciate the chance to help and make sure things are working the way they should today. Your feedback genuinely helps us get better.
May 2, 2024
The entire team and process is very professional and has helped us cover damage and losses - both of which insurance directly filed with carriers would often not pay out. No issues, just a couple of small bumps with the app but it has since gotten better!
We are ecstatic to hear that you had a great experience with our team and claims filing process! Thank you for sharing this wonderful review with us and here’s to happy shipping.
April 20, 2024
muy buena y muy rapida la resolucion de casos de reclamos, Fue muy buena decision de nuestra compañia tomar la cobertura de seguro de envios. gracias por atencion. Mil veces recomendado
Hola AAA Craft Wire, gracias por esta increíble reseña y por recomendar la aplicación InsureShield. Priorizamos excelentes experiencias de envío y estamos seguros de que cumplimos con los requisitos aquí para usted. ¡Por un feliz envío!
April 18, 2024
Absolutely love using this app, it's so easy to use and customer support is top notch. Thank you very much.
Hi Charmboxmen, We’re glad that you’re loving our InsureShield app! Our goal is to provide great customer service to our customers and we are glad to hear that you’re having a great experience with our support team.
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