Order Score & Package Protect
Fraud Scoring & Package Protection
Rating
4.0
feedback
45
chart
#4,640
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
7%
-
Less than a year
73%
-
More than a year
20%
Reviews Summary
The reviews for the Insure Shield app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of use, quick resolution of claims, and responsive customer support. Users appreciate the peace of mind and protection the app provides for their shipments. However, negative reviews mention issues such as transactions not loading, delays in support responses, sudden rate increases without warning, and difficulties in filing claims. Some users also expressed frustration with the app's functionality and billing practices.
Highlights
Review RSS Feed
All reviews
Oct. 1, 2024
This app started off great. Unfortunately, over the past few months it has turned into hot garbage. The transactions won't even load no matter how many times I refresh the page. We're still getting charged for transactions, and we can't even see them at all. Shipments are being skipped over, allowing packages to not receive insurance coverage randomly. We're out several claims that were supposed to be covered automatically and can't be covered now because their system just skips covering random orders for no reason. Support used to be good as well. Unfortunately, when you send a support request. It takes about a week to get a reply and the person that replies can't even help you. They act as a go between between you and the actual tech support people, and it takes about a week each time for a response and the problem is not resolved ever. The app is completely broken, yet they will continue to charge you for transactions that you can't even see. And even when you could see them, they would just skip over random shipments, so when you go to file a claim, they don't have to pay because it doesn't show to be insured. You can't even dispute it with them because all you see is a charge on your credit card for the month of transactions, but you can't see if that transaction was even covered because the app is broken. I can no longer recommend this app.
May 8, 2024
Was great for first couple of months. If you actually need to use the insurance (i.e. file claims) they will rapidly increase your rates with no warning. They also won't allow you to negotiate or bring down your rates once they do this. They will also charge insurance for full MSRP value on products, even if the customer received a discount, or the item was on sale at the time. There's a lot of work needed, but it worked well for us in the beginning.
Thank you for your review. We are sorry to hear that your experience was not ideal. We appreciate you bringing this to our attention. A member of our team will reach out to get more details to assist you.
April 20, 2024
muy buena y muy rapida la resolucion de casos de reclamos, Fue muy buena decision de nuestra compañia tomar la cobertura de seguro de envios. gracias por atencion. Mil veces recomendado
Hola AAA Craft Wire, gracias por esta increíble reseña y por recomendar la aplicación InsureShield. Priorizamos excelentes experiencias de envío y estamos seguros de que cumplimos con los requisitos aquí para usted. ¡Por un feliz envío!
April 18, 2024
Absolutely love using this app, it's so easy to use and customer support is top notch. Thank you very much.
Hi Charmboxmen, We’re glad that you’re loving our InsureShield app! Our goal is to provide great customer service to our customers and we are glad to hear that you’re having a great experience with our support team.
April 15, 2024
A solid 5 stars, really good insurance for our orders, it's been around 2months we are using this and also the customer support is great they reply with a day or so
That’s what we call the brighter side of shipping! We are so glad to hear that you’ve been enjoying the InsureShield app & had a positive experience with our customer success team.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more