Intellect AI Chatbot Live Chat
The reviews are overwhelmingly positive, with merchants praising the app’s ability to answer common customer questions accurately, reduce repetitive support tickets, and improve overall customer service efficiency. Many reviewers highlight that the AI pulls information from store policies, responds quickly, and feels smart and professional. Several also mention useful features such as live chat handoff, order tracking, product recommendations, and a dashboard that helps them see the value the app is generating. Some merchants even report better engagement, higher average order value, and strong ROI, suggesting the app can contribute to both support and sales. The main negative feedback is limited, but a few users mention setup friction in specific areas, such as configuring mail notifications or needing help during initial setup. Even so, these issues are usually softened by praise for the support team, which is described as quick, helpful, and responsive. Overall, the reviews suggest the app is easy to get running, effective at handling routine support, and backed by strong customer service, with only minor setup-related pain points.
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When we got pitched by Intellect ai team i wasn't sure if it really going help us, we do receive many enquiries everyday but we were sceptical about AI part to handle this. And to our surprise it worked well so far. I have asked them couple of features which were useful for us and they did it within a week , surprised by their development speed.
I was actually skeptical whether this app will be really useful for my store, but it worked out for us really well, and one thing i noticed that it synced really well with our store data. Also, thank you for providing assistance it made our installation process easy.
Pretty solid app. We were spending too much time answering the same basic questions, but this ai handles most of them automatically now by pulling the right info from our policies. Setup was straightforward and it's been running smoothly so far. Their team helped us in settings up app.
Thanks so much for the kind words! Cutting down the time your team spends on repetitive questions is exactly what we built Intellect AI for, so it’s great to hear it’s pulling the right answers from your policies and running smoothly. We were happy to help with the setup too. If you ever want to fine-tune responses, add new knowledge sources, or explore features like product recommendations, just reach out and we’ll be glad to help.
Their team was helpful. It was good to see this kind of support. So far AI replying correctly looking forward.
Hi there, thank you for the review! We’re glad our support team could help. Quick, hands-on support is something we take seriously at Intellect AI. Great to hear your AI chatbot is already replying to customers correctly. It only gets better from here. As it learns your store, it handles FAQs, order tracking, and product recommendations more accurately, so your Shopify store gets reliable 24/7 customer support through live chat. We’re looking forward to helping your store grow. If you need anything, just reach out. Team Intellect AI
I installed this app and setup myself but i found it difficult to set mail notifications but thanks to support team for doing it for me, genuinly they were quick to respond
Hi there, thank you for the kind review! We’re glad our support team got your email notifications set up quickly. Notification setup should be easier than that, and your feedback helps us make onboarding smoother for every Shopify merchant using Intellect AI. Now that alerts are live, you’ll be notified whenever your AI chatbot hands a conversation to you through live chat. In the meantime, it keeps answering FAQs, handling order tracking questions, and helping turn visitors into customers 24/7. If you’d like help with anything else, like customising chatbot responses or improving customer support automation, just reach out. We’re always happy to help. Thanks again for choosing us. Team Intellect AI
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