Rating
4.4
feedback
2
chart
#10,407
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
50%
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Less than a month
0%
-
Less than a year
50%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are quite polarized, with one user giving it a 5-star rating for working perfectly so far, while another user rated it 1 star, calling it a scam software. The positive aspect highlighted is that the app works well, but there seems to be a requirement for an active Intercom subscription before installation. On the negative side, the user who rated it 1 star felt deceived by the app, mentioning that they were asked to pay $59 to continue using it and felt ignored by the service staff. This user expressed frustration with the installation process and the lack of clarity regarding additional costs.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 8, 2023
Works perfectly so far. Remember to have an active Intercom subscription before installing unlike the 1 star comment under.
March 28, 2021
This is a scam software, they will deceive you to install it first, but in fact, you can’t apply it at all. If you want to apply it, you need to pay 59$C to continue using it, and the service staff will ignore you at all. I don’t want him to finish it in 10 minutes. I have used it for 4 hours, but I still haven’t finished it. I was told that I have to pay 59 to use it. Please don’t be fooled.
Hey, I am sorry to hear that you are unhappy with our app. The app is a simple, no-code integration of the Intercom chat box into your shop, but you have to obtain the Intercom subscription separately. We tried to make that as clear as possible in the description, so please read the instructions carefully. We explicitly state that you need an active Intercom subscription as the single mandatory prerequisite ("An active Intercom subscription that has Messenger enabled (IMPORTANT!)"). We also happily support every single customer until the app is running. Unfortunately, we have not received any support request from you so far. So if you need any further support to set up the app, please contact our support. Cheers
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