Leapchic review for Intercom: AI Customer Service

July 8, 2017

Great app but poor implementation. Its great to use as a messaging tool + the help desk is great but it lacks some features. For example, if you think you will be able to replace your mail box entirely, you simply cannot. With intercom you are able to respond to requests but lets say you simply want to write a new email message to someone who did not previously message you, you simply can't. Also, the stripe customer order history, is very poorly implemented compared to most tools out there. I'm giving intercom a 1 rating because for the high cost, these basic things should not be a problem. Going to keep them as a messenger tool and integrate with helpscout. To me Helpscout is close to perfect, with the one exception that they don't have such a great messenger like intercom. I really didn't want to use 2 apps and was rooting for intercom. Again, I think their messenger is awesome, and I really like the simplicity of it, but when a customer reaches out you really want to know the details about the purchase without having to log in to stripe of shopify but within the app its just very confusing. I really hope the intercom team can listen to our feedback and implement the changes. At the end of the day, they are charging and claim to be the best alternative so please show it. I really