Interparcel Australia
Save on shipping and fulfilment time: Australia Post, UPS, DHL
Rating
3.8
feedback
27
chart
#2,074
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
4%
-
Less than a month
11%
-
Less than a year
48%
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More than a year
33%
Reviews Summary
The reviews for the Interparcel Shopify App are a mix of positive and negative feedback. On the positive side, customers appreciate the competitive shipping costs, the helpful and responsive customer support, and the ease of integration with Shopify. Daisy, in particular, is highlighted for her exceptional service and going above and beyond to assist users. The app has been praised for streamlining order processing, saving time, and providing access to competitive pricing. However, some users have experienced issues such as lost packages, delays in delivery, manual entry requirements for certain orders, and occasional hidden fees. There are also mentions of technical glitches and the app stopping working, causing inconvenience to businesses. Despite these challenges, the majority of reviewers find the app valuable for their online stores and recommend it for its efficiency and customer service.
Highlights
Review RSS Feed
All reviews
March 26, 2026
Scammers>> This company is absolutely unacceptable. Every single time I send a parcel through them, it either gets lost or takes an extremely long time to arrive. The delivery times never match the information they provide in their quote, which is completely misleading. What’s even worse is their customer support. When I raise an issue, it takes 2–3 weeks just for them to start doing anything. By that point, the situation is already frustrating and often unresolved. This is not a professional company — it’s a complete mess. I genuinely believe they should be removed from the Shopify platform because they are damaging businesses that rely on reliable shipping services. I would never recommend them to anyone. Avoid at all costs.
Jan. 20, 2026
Shipping costs are competitive, but the app has several limitations. Amazon and eBay orders imported via Shopify Marketplace Connect are not automatically fetched and must be entered manually. Interparcel tracking references are also not recognised by Tracking apps in Shopify, therefore shipment status always remains at "Tracking added". Work around requiring manual updates using the carrier’s native tracking number, which is time-consuming and inefficient.
July 16, 2025
Daisy is a superstar, She has gone beyond and above to make the integrations happen for us ! Very happy with her level of knowledge and service
April 30, 2025
Setting up the Interparcel app for our Shopify store has involved a fair bit of configuration to suit our business, but the support we've received—especially from Daisy—has made a big difference. She's been prompt, professional, and genuinely helpful throughout the process. It's been great to have such responsive support while getting everything in place.
Nov. 27, 2024
Great support from the Interparcel Shipping Tools team! We encountered a small tech error, but after contacting their tech support team, they promptly fixed it on their end. Very supportive and great attitude!
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