Interparcel Australia
The reviews for the Interparcel Shopify App are mixed, with both positive and negative feedback. Positive aspects include excellent customer support, especially highlighted by the helpfulness of Daisy and other team members. Users appreciate the competitive shipping costs, ease of integration with Shopify, and time-saving features such as streamlined order processing. The app's ability to handle both domestic and international orders efficiently is also praised. However, some users have raised concerns about issues like lost parcels, delays in delivery, manual entry requirements for certain orders, and occasional hidden fees. Despite these drawbacks, the majority of reviewers find the app beneficial for their businesses, with many recommending it for its user-friendly interface and helpful support team.
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Scammers>> This company is absolutely unacceptable. Every single time I send a parcel through them, it either gets lost or takes an extremely long time to arrive. The delivery times never match the information they provide in their quote, which is completely misleading. What’s even worse is their customer support. When I raise an issue, it takes 2–3 weeks just for them to start doing anything. By that point, the situation is already frustrating and often unresolved. This is not a professional company — it’s a complete mess. I genuinely believe they should be removed from the Shopify platform because they are damaging businesses that rely on reliable shipping services. I would never recommend them to anyone. Avoid at all costs.
Shipping costs are competitive, but the app has several limitations. Amazon and eBay orders imported via Shopify Marketplace Connect are not automatically fetched and must be entered manually. Interparcel tracking references are also not recognised by Tracking apps in Shopify, therefore shipment status always remains at "Tracking added". Work around requiring manual updates using the carrier’s native tracking number, which is time-consuming and inefficient.
Daisy is a superstar, She has gone beyond and above to make the integrations happen for us ! Very happy with her level of knowledge and service
Setting up the Interparcel app for our Shopify store has involved a fair bit of configuration to suit our business, but the support we've received—especially from Daisy—has made a big difference. She's been prompt, professional, and genuinely helpful throughout the process. It's been great to have such responsive support while getting everything in place.
Great support from the Interparcel Shipping Tools team! We encountered a small tech error, but after contacting their tech support team, they promptly fixed it on their end. Very supportive and great attitude!
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