Inventory Planner Forecasting
Inventory Planner by Sage: Boost Sales & Reduce Stockouts
Rating
4.5
feedback
149
chart
#242
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
7%
-
Less than a year
40%
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More than a year
52%
Reviews Summary
Inventory Planner has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app's ability to forecast inventory needs accurately, streamline ordering processes, and provide various forecasting methods. Users appreciate the support team's responsiveness and assistance, with specific mentions of helpful support from individuals like Jasper and Karen. Additionally, the app is praised for its seamless integration with Shopify and Amazon, making demand planning easier for merchants. However, negative feedback revolves around issues such as pricing changes, complex forecasting logic, slow customer support response times, and bugs in the system. Some users also mentioned difficulties with integration and training costs.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 9, 2024
Just signed up for this, excited to see how it all works!
Hi there, Thank you so much for taking time to write us a review! It is great to see you are ready to see how the software can help you 😎 Please be sure to reach out to us via the Chatbot if you need any help from our Support team. Thanks again! Kindest regards, Ade Inventory Planner by Sage
Oct. 3, 2024
Jansen did a great job walking through a workflow issue of ours in real time to help resolve my issue. Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally. Every time I've reached out to their support team, they are timely, courteous, and resourceful.
Hi there, Thank you so much for taking time out to write a review for Inventory Planner by Sage. We always love hearing from customers 🥰 It is also really nice to hear that Jansen has been such a star! I will be certain to let him know you have mentioned him in a review, it is also lovely to see that you have had a great experience with the wider support team. Thank you! Best regards, Ade Inventory Planner by Sage
Oct. 2, 2024
I have a love-hate relationship with this app. The basic functions of being able to make and send POs, and see/sync inventories and invoices is great. The forecasting is so-so, and doesn't always display the data you need to see. Integration is also a PITA if you have a complicated store with multiple warehouses, and 3rd party fulfillment...I turned the 3P warehouses off in the settings, why are you still importing their inventory and variants? Customer service is also lacking. You CAN'T call them. There isn't a number. So you're stuck sending chat messages, waiting for a response, then playing chat tag for days. I've also gotten incorrect information, with them not knowing they had some functionality that I found by clicking around, and being misinformed about how some apps integrate. This app does save me time, but if I had the time to find another similar app, I'd jump ship.
Hi there, Thank you for taking the time to write a review, it's a shame to see a love-hate relationship with our software, but your feedback is appreciated and it is always useful to hear genuine experiences from customers. We are limited by what we can do regarding the setup of products from an external system, however I understand that we have provided guidance on how to align IP with that system so that the issue can be overcome. In addition to this I will make sure that we reach out to you and check that you have everything you need in relation to that matter. Finally in relation to your feedback about forecasting, it would be great to get more information about the data sources you would like to see, we will ask about this when we reach out to you. Kindest regards, Ade Inventory Planner by Sage
Sept. 7, 2024
When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together.Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year ... Show more
Hi there Joel, Thank you so much for taking the time to post a review, it really is appreciated. I appreciate your honest assessment, there can be a lot to learn in the early days but as you say the longer you use the software the more it makes sense and you can see the benefits. Please do make sure to contact Support if you need any additional assistance, we always strive to provide the best possible service. Thanks again, Ade Inventory Planner by Sage
Aug. 26, 2024
Inventory Planner is good for stock forecasting and it's good to have a function to integration Amazon and manage the Amazon FBA PO in one app.
Hi there, I just wanted to review out and say thank you for your positive review, it is always great to hear from our customers! It certainly sounds like you are seeing the benefits of the software and it's many integrations! In your case Amazon. Thanks again, Ade Inventory Planner by Sage
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