Casual Toys review for Inventory Source

Jan. 18, 2020

I'm very frustrated working with Inventory Source. If you can get it up and working properly, it seems to do it's job...but the challenge is getting anything going. Help is VERY hard to come by. They DO respond to emails, but they're frequently unhelpful replies that don't address the question you actually asked, or take hours to get back to you. This is inventory automation software, guys. If the inventory is down, the customer (*me) is down. That means I can't serve MY customers and I look bad. Getting a person on the phone or chat is impossible, you have to schedule that days out. (see above, re: downtime) and email responses are typically hours. So, you get to sit there and stare at your screen for a while in hopes someone gets back to you soon...and if they do that the response addresses your actual concern. They're nice enough, and they DO respond...but they are SLOW and don't seem to understand the gravity of the issues that their customers are dealing with...or they don't care. If you have another option, I'd suggest looking at it thoroughly or have some ironclad tech guys hiding in your closet and LOTS of patience. (LOTS.) -Guy whose store has been down since Thursday