Monroe & Kent Home LLC review for Inventory Source

May 22, 2020

This is my third rodeo with IS since 2018 and it seems that the service is still as awful as it was two years ago. Listen, support is prompt when you reach out, but as the previous review stated, they don't exactly address the issue. I do not have the time or bandwidth to deal with cycle upon cycle of communication via email and when you offer me the opportunity to have a call with support, waiting four + days is not acceptable. Then when I leverage that I want to cancel the subscription based on the less than stellar support, they don't care. I work 16+ hour days running physical retail stores and a website to ensure our customers are 110% satisfied with us. I don't care if they spend $10 or $10,000, everyone gets the same service, so for the nonchalant "Oh we're sorry to hear you're not happy and want to cancel" - all you needed to do was take the two minutes it took you to type the email and to call me and I would have had my problem resolved. The vendor options are less than adequate, the service misses the mark, find another option and integrate your vendor feeds directly.