Candylab Toys Wholesale Store review for Invoice Falcon
Jan. 10, 2023
We've had this app for about 2 years, on a paid plan. It's a strong thumbs down: while it appears to be a fine companion to Shopify's systems, we found it to be woefully short on basic functionality: 1. Additional discounts added as line items while creating the actual shopify invoices will not show in Invoice Falcon: the totals will not be matching Shopify's data. We didn't catch on to this right away and it took some tail-chasing to figure out where the issue was as the customers were paying what the pdf invoices were showing. We wrote tech support but it's comically delayed, and still not fixed to this day. 2. If one edits prices in Shopify after the pdf invoice is generated, they will not be retroactively updated in Invoice Falcon. Couldn't find a way to work around this except to start a new order. Frustrating and time wasting. 3. Small glitches in formatting: the shipping cost fields text sizes are huge and looking unprofessional and stitched together. Will uninstall.
Hey there! Sorry you had to deal with these issues. We’ve since rebuilt large parts of how invoices are generated so totals match Shopify much more reliably, including handling of discounts and line items. The version you were using was from before we acquired the app, and it unfortunately wasn’t being maintained properly, which led to gaps like this. Since then, we’ve put in a dedicated engineering team, improved accuracy, and significantly upgraded support responsiveness. If you’re open to revisiting it, I’d genuinely like the chance to make this right. :) - Sandesh / CEO
