Streamwood.net review for Invoice Falcon
Sept. 4, 2019
Even if this app didnt fit our needs I would give it more than 5 stars just based on the incredible customer support! We thought this app would be good to print itemized receipts/invoices. At this point we are using the free application, and it was very easy to set up and customize the basics. Using the app is also simple, as you access Invoice Printer Pro directly from the order page. If customer support were rated on a scale of 1 to 10 they would easily score a 20. I contacted their customer support with the problem of discounts not appearing on the invoices, and was contacted literally within 5 minutes by one of the 2 app developers. I do not remember ever getting a quicker response, not to mention from someone so pleasant and knowledgeable, from any other entity's customer service. The problem was fixed by the next day and works perfectly now. All in all, this is a great app for our needs. The free plan is pretty basic, but it is completely free with no limits on printing, etc. We will be upgrading to a plan with a minimal monthly fee, as we would like more freedom to edit the invoices. The pay plans also have a free 7 day trial.
First, thank you so much for highlighting the issue of discounts not showing up. It was a specific case we had not handled before and had it not been for you, it would've been left that way. But thanks to you, our invoicing system is stronger and more robust than ever before. We are really grateful to you for that. And second, thank you for the kind words in your review. We really appreciate that you took the time to install & share feedback. If there's anything that we can do for you, please feel free to reach out to us anytime! :) Best, Sandesh.
