Zusaura review for Invoice Falcon
Oct. 12, 2023
Decided to stay on the app after some bad experiences - periodic changes to "improve" their app adversely impact other areas, such that invoices and/or credit notes are no longer accurate. Could manually correct some of these errors before, but latest error could not be manually corrected and required their intervention, which while initially slow, did eventually remedy the problem and the app is once again fully functional. I hope they continue with this more attentive customer service support. It actually started so well with them (3 years ago) and gradually over the past couple of years had a decline in customer service and reliability - suspect this is because the staff are seemingly entirely different now - but hopefully that decline is being proactively reversed.
Hey there! Thanks for sticking with the app and for sharing this. You’re right that things declined for a period. That phase was when the app wasn’t being actively maintained by the previous owners, which led to issues with accuracy and slower support. Since then, we’ve taken it back and rebuilt large parts of the system. We'd love for you to give it a try. :) - Sandesh / CEO
