Rating

4.1

feedback

10

Reviews

chart

#2,126

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    60%
  • Less than a day
    50%
  • Less than a month
    80%
  • Less than a year
    20%
  • More than a year
    0%

Reviews Summary

The reviews for the iTrack app are overwhelmingly positive, with users praising its ease of setup, customization options, and professional look it gives to their store. Customers appreciate the ability to match the tracking page to their brand colors and the smooth browsing experience. The customer service is highlighted as responsive and knowledgeable, with specific mentions of helpful representatives like Julien and Ludo. However, there are a few negative reviews mentioning issues with the free plan limitations and download loops, as well as some bugs experienced by users.

Highlights

Ease of setup and customization options
Professional look and branding
Responsive and knowledgeable customer service
Issues with free plan limitations and bugs
Positive feedback on specific customer service representatives like Julien and Ludo

Rating Breakdown

  • 5
    200% (20 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    20% (2 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 15, 2025

Super easy to set up and fully customizable. I love that I can match the tracking page to my brand colors and even add a delay buffer. Makes my store look so much more professional.

Store

Baby

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

April 10, 2025

So good for my branding on tracking ! Fullfills the promise !

Using app

4 minutes

Total reviews

6

Average rating

5.0

2 / 5 Share

April 7, 2025

visualmente es linda. Pero en el plan gratis hasta cuando se recarga pagina te sube la cuenta de las 50 entradas a la pagina... de todas formas no es lo que buscaba porque no se puedo editar el estado desde mis pedidos... no me sirve. gracias

Using app

About 1 hour

Total reviews

1

Average rating

2.0

5 / 5 Share

Nov. 7, 2024

So far, everything is easy to setup, tracking is much easier and smoother browsing experience. Not buggy at all. I'm glad I switched to Itrack. The customer service is really great, very responsive!

Store

My Store

Using app

7 days

2 / 5 Share

Oct. 27, 2024

Ich habe die App installiert, dann kurz wieder Deinstallliert und wollte sie nun wieder verwenden doch jetzt kann ich die nicht mehr downloaden, ich komme in einen Loop bei shopify und es buggt rum.

Using app

2 minutes

Total reviews

4

Average rating

4.3

Developer Reply

Hey there.. Gaetan here, the founder of iTrack. I just saw your 2 star review and i'm Extremely SORRY to see you had this experience!!!! We take our support very seriously. Is there anything we can possibly do?!!!!! All our other users manage to install the application correctly, maybe you just have a cookie problem. Can you try installing it with another browser?

All reviews

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