iTrack ‑ Order Tracking for Shopify

iTrack ‑ Order Tracking

Order tracking and order tracker combined with order lookup

Developer
View on App Store

Rating

4.7

feedback

20

Reviews

chart

#679

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    15%
  • Less than a day
    5%
  • Less than a month
    15%
  • Less than a year
    60%
  • More than a year
    0%

Reviews Summary

The reviews for the app are overwhelmingly positive, with most users praising the ease of use, effectiveness, and quality customer support. Customers appreciate the simplicity of tracking orders and the quick installation process. The customer service representatives, particularly Julien, Ludo, and Gret, are highlighted for their professionalism, knowledge, and helpfulness. Users also mention the app's free features and customization options as significant benefits. However, there is one negative review mentioning difficulties with reinstallation and bugs in the app.

Highlights

Positive customer service experience and professionalism from representatives like Julien, Ludo, and Gret
Ease of use and simplicity in tracking orders
Efficient and helpful customer support
Free features and customization options
One negative review mentioning difficulties with reinstallation and bugs

Rating Breakdown

  • 5
    95% (19 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    5% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 8, 2024

Hyper facile à installer et à comprendre, bon hack de pirate pour les dropshippers et good price !! Le SAV est top

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 7, 2024

So far, everything is easy to setup, tracking is much easier and smoother browsing experience. Not buggy at all. I'm glad I switched to Itrack. The customer service is really great, very responsive!

Store

My Store

Using app

7 days

2 / 5 Share

Oct. 27, 2024

Ich habe die App installiert, dann kurz wieder Deinstallliert und wollte sie nun wieder verwenden doch jetzt kann ich die nicht mehr downloaden, ich komme in einen Loop bei shopify und es buggt rum.

Using app

2 minutes

Total reviews

4

Average rating

4.3

Developer Reply

Hey there.. Gaetan here, the founder of iTrack. I just saw your 2 star review and i'm Extremely SORRY to see you had this experience!!!! We take our support very seriously. Is there anything we can possibly do?!!!!! All our other users manage to install the application correctly, maybe you just have a cookie problem. Can you try installing it with another browser?

5 / 5 Share

Oct. 20, 2024

The best tracking app, by far.

Using app

34 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2024

Customer Support is Great Good App thanks

Store

QBAY

Using app

About 1 month

Total reviews

21

Average rating

4.0

All reviews

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