Rating

4.8

feedback

7

Reviews

chart

#3,733

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    57%
  • Less than a day
    29%
  • Less than a month
    14%
  • Less than a year
    0%
  • More than a year
    0%

Reviews Summary

The reviews for the iTrack app are overwhelmingly positive, with most users giving it a 5-star rating. Users praise the app for its ease of use, clean and professional interface, and the ability for customers to track their orders in real-time without needing to contact the merchant. The app has helped reduce support requests related to delivery times, saving merchants valuable time. Additionally, users appreciate the responsive and attentive customer support provided by the app.

Highlights

Ease of use and clean interface
Customer order tracking in real-time
Reduction in support requests related to delivery times
Responsive and attentive customer support
Positive impact on branding and customer satisfaction

Rating Breakdown

  • 5
    86% (6 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    14% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 100% (7)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

July 6, 2025

iTrack a littéralement transformé l’expérience client sur ma boutique. L’intégration est ultra simple, l’interface est propre et professionnelle, et mes clients adorent pouvoir suivre leurs commandes en temps réel sans me solliciter. Depuis que j’utilise iTrack, j’ai vu une nette diminution des demandes de support liées aux délais de livraison, ce qui me fait gagner un temps précieux. Le support technique est également très réactif et à l’écoute, ce qui est rare !

Store

Averia

Using app

3 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2025

Application très intuitive, facile à prendre en main. La configuration est simple à mettre en place et la fonction de traduction est un vrai plus. Un 5 étoiles mérité !

Using app

4 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

April 10, 2025

So good for my branding on tracking ! Fullfills the promise !

Using app

4 minutes

Total reviews

8

Average rating

5.0

2 / 5 Share

Oct. 27, 2024

Ich habe die App installiert, dann kurz wieder Deinstallliert und wollte sie nun wieder verwenden doch jetzt kann ich die nicht mehr downloaden, ich komme in einen Loop bei shopify und es buggt rum.

Using app

2 minutes

Total reviews

4

Average rating

4.3

Developer Reply

Hey there.. Gaetan here, the founder of iTrack. I just saw your 2 star review and i'm Extremely SORRY to see you had this experience!!!! We take our support very seriously. Is there anything we can possibly do?!!!!! All our other users manage to install the application correctly, maybe you just have a cookie problem. Can you try installing it with another browser?

5 / 5 Share

Aug. 1, 2024

Customer Support is Great Good App thanks

Store

QBAY

Using app

1 day

Total reviews

54

Average rating

4.6

All reviews

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