Jewelry Solutions
B2B jewelry marketplace and experience optimization
Rating
3.3
feedback
20
chart
#9,496
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
0%
-
Less than a month
20%
-
Less than a year
35%
-
More than a year
40%
Reviews Summary
The reviews for the Jewelry Solutions Shopify App are mixed, with both positive and negative feedback from users. On the positive side, users appreciate the ease of integrating products from other vendors, making their online stores competitive. The back-end use is described as easy and customizable, providing great support. However, on the negative side, many users have reported that the app suddenly stopped working, with no support available to help resolve the issues. Some users mentioned losing customers and revenue due to the app going offline, leading to frustration and disappointment. Communication with the support team also seems to be a common issue, with delays in responses and lack of assistance.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 11, 2023
App suddenly stopped working. No support to help. I'm not the only one with this experience. Don't pay for this
Dear CX Jewellers, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Feb. 3, 2023
Same as previous reviews... We use this app to list part of our stock in our online store. As of today, the app has gone offline, all efforts to reach support failed and we're left in the dark AND MY SHOP OFFLINE. None of our products can be purchased even though only 10% of our products are using Jewelry Solutions. We are losing customers and revenue because of this and would not recommend this to anyone. A significant amount of work went into listing with this App, so deleting it and starting over is another big loss.
Dear ECOMARK Diamonds, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Oct. 10, 2022
Suddenly, you can no longer install the app. The developers appear to have abandoned it despite customers having subscriptions...
Dear Hand-Me-Diamonds, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Oct. 8, 2022
I use this app to list all my stock in my online store the app has gone offline and all efforts to reach support failed they have simply abundant this app and left the customers in the dark and my shop offline. I have lost many customers because of this and would not recommend this to anyone.
Dear Diagem Diamonds, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Jan. 5, 2022
Jewelry solutions makes integrating products from other vendors a breeze while making my mom and pop site feel like it can compete with the big guys. Back end use is also easy and customizable .. thank you for being a great support tool.
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