Jewelry Solutions
B2B jewelry marketplace and experience optimization
Rating
3.3
feedback
20
chart
#9,496
All reviews
Rating Breakdown
Review RSS Feed
July 11, 2023
App suddenly stopped working. No support to help. I'm not the only one with this experience. Don't pay for this
Dear CX Jewellers, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Feb. 3, 2023
Same as previous reviews... We use this app to list part of our stock in our online store. As of today, the app has gone offline, all efforts to reach support failed and we're left in the dark AND MY SHOP OFFLINE. None of our products can be purchased even though only 10% of our products are using Jewelry Solutions. We are losing customers and revenue because of this and would not recommend this to anyone. A significant amount of work went into listing with this App, so deleting it and starting over is another big loss.
Dear ECOMARK Diamonds, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Oct. 10, 2022
Suddenly, you can no longer install the app. The developers appear to have abandoned it despite customers having subscriptions...
Dear Hand-Me-Diamonds, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Oct. 8, 2022
I use this app to list all my stock in my online store the app has gone offline and all efforts to reach support failed they have simply abundant this app and left the customers in the dark and my shop offline. I have lost many customers because of this and would not recommend this to anyone.
Dear Diagem Diamonds, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Jan. 5, 2022
Jewelry solutions makes integrating products from other vendors a breeze while making my mom and pop site feel like it can compete with the big guys. Back end use is also easy and customizable .. thank you for being a great support tool.
Thank you for your review. We are glad to help!
May 10, 2024
good
Dear Adamas, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Sept. 10, 2021
I am trying to use this app but unfortunately no luck and no support at all. I am still waiting for your reply...
Dear Shoprmcgems, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Aug. 30, 2021
I am writing this review in hoping to get in contact with this company. I have email multiple times and get meet with a response saying my question is being review. But no actual response. Then when i try again the email gets kicked back to me. I would love to use this product but I am unable to use the company I want to use through them. Can you please contact me so i can know if your product will work with what i need. [email protected]
Dear CX Tommy, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Aug. 18, 2021
Robert is amazing, I was extremely stressed out and trying to understand how to make this work with my website and he was very professional and continued to help me step by step. Answered all my questions which is amazing. Thank you again Robert!
Thank you! We apologize again for the delay. We are really overwhelmed with the demand and with the new release of the app. Reach us at anytime. :-)
June 17, 2021
just started using this app and so far it has checked off all of my requirements. Glad I found something that can help me launch.
Mical, thank you for your support.
June 16, 2021
Jewelry Solutions app started working fine in the beginning, but after 4 weeks of working the app crashed. I have been trying to reach their support and it has been over a week now and I have not received any email back regarding to my issue.
Dear M&V Vanguard Jewelry, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Feb. 22, 2021
I wonder how long it can take to verify my account? And if the connection with suppliers is free, cause I've seen one which expects 120 fees a month I have just chat with a woman from the RAPnET, and she said that they could give me credentials just if my company is registered as a jewellery shop for at least one year, and the products available via this app are not all the products. Their are just very few products available via jewellery solution from Rap Net
Dear Carveu, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
June 3, 2021
we had so many customizations to get our store off the ground and the developer has been extremely helpful and diligent in customizations. We could not possibly be more pleased. Highly recommended!!! We love jewelry solutions!!!!! <3
Gitano Gems, thank you very much for you feedback. we are under an incredible amout of work due to the pandemic demands. We are releasing a large update, with incredible features in couple weeks and would love to help you with all your demands. We have replied your ticket. Thank you.
Nov. 1, 2020
This app is great, easy to use and friendly. The product filter, video and 360 view are the essential feathers that every jewelry website must have. They are very helpful. I’m satisfied with the customer service.
Thank you very much. Do not hesitate to contact us if you need anything.
June 30, 2020
This app is great! They are super helpful and will listen to your every need with care. I required a lot of customizations for my website and they were done with ease and in a timely manner. I’m extremely satisfied with the customer service and quality of this app and recommend it to anyone who is looking to sell jewelry in Shopify.
Hi, thank you for working with us! We are glad to help your business. If you need anything, please contact us. :-)
April 10, 2020
This app is very helpful for our business! It easily synced with our website. Installation is also quick and straightforward.
Athra, thank you for trusting in our solution. Do not hesitate to contact us if you need any assistance.
April 17, 2020
Very Good people. they were a little late to reply but the company works with you to tailor the app the way you like. i highly recommend them to anyone who is a jewelry seller on shopify
AviantJewelers, thank you for understanding and working very closely with us. We are adjusting our team according to the recent market demand. Do not hesitate to contact us if you need any help.
Nov. 19, 2019
I love this app! It was SUPER easy to install and integrate with my website. As a retailer, I was able to connect with a wholesaler I use. Instead of uploading the products one by one, I clicked on a list of products I wanted to add and they were in my list of products. I then specified the collections I wanted them to go in and voila! They are now on my website. The support team was awesome. I had the app integrated in less than 10 minutes.
Thank you. We strive to deliver the best experience to our clients and our support can assist you in anything you might need to improve your store displaying, processes and sales conversion. Do not hesitate to contact us.
Sept. 16, 2019
Dident get the app to work on my site. Contacted support but they newer replyed...............................
Dear CX viklands, Our team was based in Ukraine and we faced serious challenges during the war. We permanently moved our team to the Americas and we fixed all known issues, adjusted app progress, and normalized customer support. Could you give us another chance? Thank you.
Sept. 8, 2019
Finally an affordable solution that helps the jewelry business with displaying specific needs, includes access to wholesale catalogs, and shipping with insurance integration. Love it!
Thank you. We strive to deliver the best experience to our clients and our support can assist you in anything you might need to improve your store displaying, processes and sales conversion.