Junip Product Reviews App & AI

Leah was incredibly helpful in resolving the issues I was having with sending review emails to our customers. She quickly identified the problem and provided a solution. Not only did she answer all my questions, but she also explained everything in a way that was easy to understand. Her patience made the whole process smooth and stress-free. On top of that, she followed up the next day to ensure everything was working perfectly.

I'm pretty new to using Junip, but so far the app has been easy to install, integrate and use in my store. It seems very easy for customers to leave a review and upload their pics as well because I was able to collect several reviews from my first day of installing the app. I'm giving 5 stars though mostly for their customer service. We were worried about the "write a review" button being public leaving it open for anyone to leave a review even if they were not an actual customer. After expressing my concern, they created the option to remove that feature within less than 24 hrs. Thank you very much Junip team for listening and taking feedback into consideration.

nice product

I had an excellent customer service experience with Malvina! She was much help!

works!

Exactly what you want in a review app. Simple, affordable, great features (w/o it being overloaded), and a clean design. They also have fantastic support (shoutout to Stuart). I've used a couple different apps in the past and highly recommend Junip!

Easy to integrate

We love Junip. Great customer support, friendly staff. They hold your hand throughout the entire process and make set up so easy. It is a full service app that is very user friendly. Highly recommend. Increases conversion better than most other Apps that we have tried. It is a great way for customers to provide feedback and allow us to ensure a great customer experience.

Easy to use and reasonably priced. Strikes the right balance of being simple enough yet having all the necessary features. Great support from Leah when we had an importing issue.

Super responsive support team! Overall very easy tool to use for CX and Ecommerce teams.

Great app, does everything you need and their support team are super helpful even giving specific advice for our store.

Easy to use and helpful customer service

Love using Junip for our store! Very easy to use and cost is great. No issues at all.

La aplicación está bien diseñada y es sencilla de configurar pero noto a faltar cosas. La primera es que no hay opción de cambiar las plantillas preconfiguradas a otro idioma que no sea el inglés. Esto hace que mis clientes que son hispanoparlantes reciban solicitudes por ejemplo de reseñas de productos con textos en Inglés. Actualización 16/07/2025 : Por fin han añadido plantillas en Español, 5 estrellas merecidas, ahora si.