Juo
Complete toolkit for non-digital products subscriptions
Rating
4.2
feedback
27
chart
#10,670
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a month
7%
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Less than a year
89%
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Reviews Summary
The Juo-Subscription app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its excellent features, responsive team, ease of use, and ability to cater to unique subscription needs. Many reviewers highlight the outstanding support provided by the Juo team, mentioning specific team members who have gone above and beyond to assist with setup, customization, and problem-solving. The app's flexibility in handling different subscription models, migration ease from other apps, and innovative functions like renewal automation tools and build-a-box feature are also commended. Overall, merchants express high satisfaction with Juo's performance and recommend it as a top choice for subscription services.
Highlights
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All reviews
Dec. 17, 2025
Strongly Not Recommended In the entire history of our company, we have never encountered as many serious problems caused by a single external provider as we have with the JUO subscription app. Unfortunately, nothing works properly. The system behaves unpredictably and creates constant operational chaos. For example, a customer selects free courier delivery at checkout, but upon subscription renewal is suddenly charged 12.90 for delivery. In another case, a customer has two separate subscriptions—one renewing every 21 days and another every 30 days—and the app automatically merges them into a single order without the customer’s consent. There are also situations where a customer selects Courier X, yet the app changes it to Courier Y on its own. These errors have repeatedly caused us to unintentionally misinform our customers, damaging trust and creating a situation that is extremely difficult to resolve. Customer support is equally disappointing. Responses are slow and inconsistent, sometimes taking up to two days. Even simple issues take far too long to resolve, and attempts to contact support by phone are ignored. There is a clear lack of urgency and accountability. What is most surprising is the number of positive reviews, which do not reflect our experience at all. Considering how unstable and faulty this application is, the pricing is unreasonably high—especially when you factor in the additional commission fees. We strongly DO NOT recommend JUO.
Oct. 30, 2024
We have been using the Juo-Subscritpion app for some time now and can recommend it without reservation. There are many good features and the team is always on hand to help with problems or change requests. The unrestricted GDPR compliance is also essential for us to use this subscription app.
Oct. 25, 2024
Great experience with Juo, as a dutch brand we were not able to offer local payment options for our subscriptions. And with Juo we can! Also they offer all the features a modern dtc brand could wish for their subscription offers. So i cant recommend them enough.
Oct. 25, 2024
Great experience! The team is very attentive to the client's needs, and is always ready to help, adapt and improve the necessary features. The platform is also very easy and intuitive to use, I'm loving it!
Oct. 3, 2024
Juo got us to another level for subscription experience for our customers. It made many things possible for us. Their team is outstanding - they go an extra mile, deliver and keep their promises. We are very happy about this collaboration and super excited to support each other in further growth!
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