Hershore review for Juphy: AI Chatbot (ChatGPT)

Sept. 8, 2024

Honestly, Juphy has been incredible for our customer support. It’s cut costs and made life so much easier by handling 24-hour support. Most of the time, customers' questions have answers somewhere on our website, like in the FAQ or product details. Juphy’s AI swoops in, scans everything, and learns those answers, saving us about 70% of the time we used to spend on these repetitive queries. For the questions that still need a human touch, Juphy smartly routes them to our team, so we’re always giving our customers top-notch assistance. One feature I absolutely love is that I can train Juphy with my own answers. This means that when there’s a question not covered on the site, I can update Juphy to handle it next time. It’s reassuring to know that customers are getting the best help possible, even when I’m not directly involved.