Kandid: ChatGPT For E‑commerce
ChatGPT for Shopify - Convert More Visitors with AI Chatbot
Rating
5.0
feedback
6
chart
#2,489
Reviews Over Time
App Ranking
Time spent using app
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67%
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Reviews Summary
Kandid AI is highly praised by ecommerce merchants for its ability to elevate customer experience, provide high-fidelity responses, understand complex queries, and mirror brand voices accurately. The platform has streamlined support flow, reduced manual intervention, and improved first-response resolution. Customers appreciate the contextual intelligence of the system, its seamless onboarding, intuitive interface, and proactive team. The AI chatbot is commended for its accuracy in answering niche questions, proactive team in shipping improvements, and helpful support in setup and usage. Overall, merchants highly recommend Kandid AI for brands seeking scalable, intelligent, and brand-aligned conversational automation.
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All reviews
Nov. 21, 2025
Kandid AI has significantly elevated our customer-experience stack at SkinInspired. The platform delivers high-fidelity responses, understands complex skincare queries, and mirrors our dermatologist-led brand voice with impressive precision. Operationally, it has streamlined our support flow, reduced manual intervention, and improved first-response resolution across key touchpoints. What stands out is the system’s contextual intelligence — it adapts to ingredient-level questions, regimen guidance, and product recommendations without diluting brand accuracy. The onboarding was seamless, the interface is intuitive, and their team is proactive in refinement and training cycles. Overall, Kandid AI has become a dependable CX enabler for us, driving both efficiency and customer satisfaction. Highly recommended for brands seeking scalable, intelligent, and brand-aligned conversational automation.
Nov. 19, 2025
Kandid AI Chat Bot has made our Suroskie experience so much smoother. It instantly answers customer queries, guides shoppers with product recommendations, and feels super friendly and human-like. Our customers love the quick responses, and it has definitely improved our support efficiency. Highly recommended!
Nov. 18, 2025
The bot is very accurate in answering even the most niche questions. The team is very proactive in shipping out improvements/features or just troubleshooting any issues faced while conversing with the bot!
Nov. 18, 2025
It has been amazing! The team is incredibly helpful and guides you through every step with so much patience and clarity. Their support makes the whole setup and usage super easy. Highly recommend!
Nov. 18, 2025
A very strong and technical team behind this. The AI chatbot has helped save lot of my time responding to emails. Consumers can get in depth information on the AI bot and even checkout from it. Highly recommended !!
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