Rating

3.3

feedback

2

Reviews

chart

#11,081

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    50%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are mixed, with one user praising the app for its user-friendly interface and helpful chat support that assisted in creating multiple automations for their online store. They appreciated the ability to tag clients based on specific purchases, enhancing their email campaigns. On the other hand, another user expressed frustration with the lack of video tutorials, tech support, and poor instructions. They found it challenging to navigate the app despite being tech-savvy, highlighting the need for better support and guidance.

Highlights

User-friendly interface and helpful chat support
Lack of video tutorials and tech support
Challenging navigation and poor instructions

Rating Breakdown

  • 5
    50% (1 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    50% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 6, 2024

We use the free version and I think its great. I dont really have a technical background but can figure things out [with enough time and help] & with the chat support essentially always being available --- Iv been able to create multiple automations - something Iv never done before. They even built a new automation after I mentioned my organization would like to apply tags based on specific product/package purchase - this helps us tag clients into segmented email campaigns in keap based on what theyve purchased in shopify. Looking forward to seeing what other automations we can create to help streamline our sales funnel!

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 3, 2024

I always hate to give a bad review, as everyone works hard to create a product they plan to sell. But really, you have no video tutorials, no access to tech support, and the instructions are awful. I was so excited to see your product, and then utterly disgusted to try and figure this app out. Yes, I am very tech savvy, so for me to have issues, I hate to think what a poor person with no tech skills would encounter. Please, give some support and direction so people know how to use your app. Updated 2/3/24 - I have not received any correspondence from you. Please reach out to me again.

Using app

2 months

Total reviews

4

Average rating

4.0

Developer Reply

We apologize for any inconvenience you've experienced. Your feedback is valuable, and we're committed to improving our app to serve you better. We attempted to contact you several times using the email address associated with your store. If this is not the email you currently use, please reach out to us through our live support or the phone number listed in the app description.

All reviews

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