CRM Flow‑Keap
The reviews show a strong split between users who find the app powerful and helpful, and users who struggle with the lack of guidance and support. On the positive side, one reviewer says the free version is great, the app is manageable even without a technical background, and the chat support is essentially always available. They also highlight that the team was responsive to a feature request by building a new automation to help segment customers based on product or package purchases, which improved their email marketing workflow and sales funnel automation. On the negative side, another reviewer gives the app a very poor rating because they found the instructions confusing and felt there were no video tutorials or accessible tech support. Even though they describe themselves as tech savvy, they still had trouble figuring out how to use the app and were frustrated by the lack of response after asking for help. Overall, the app seems capable and valuable for automation, but the onboarding, documentation, and support experience appear inconsistent and may be a major barrier for some users.
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We use the free version and I think its great. I dont really have a technical background but can figure things out [with enough time and help] & with the chat support essentially always being available --- Iv been able to create multiple automations - something Iv never done before. They even built a new automation after I mentioned my organization would like to apply tags based on specific product/package purchase - this helps us tag clients into segmented email campaigns in keap based on what theyve purchased in shopify. Looking forward to seeing what other automations we can create to help streamline our sales funnel!
I always hate to give a bad review, as everyone works hard to create a product they plan to sell. But really, you have no video tutorials, no access to tech support, and the instructions are awful. I was so excited to see your product, and then utterly disgusted to try and figure this app out. Yes, I am very tech savvy, so for me to have issues, I hate to think what a poor person with no tech skills would encounter. Please, give some support and direction so people know how to use your app. Updated 2/3/24 - I have not received any correspondence from you. Please reach out to me again.
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