Rating

4.6

feedback

8

Reviews

chart

#3,012

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    12%
  • Less than a month
    12%
  • Less than a year
    62%
  • More than a year
    12%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising its ease of customization, integration, and user-friendly interface. The customer support is highlighted as exceptional, with quick responses and helpful assistance in resolving issues. Users appreciate the app's ability to improve add-to-cart rates and create wishlists, enhancing the overall shopping experience for customers. However, there are a few mentions of slow response times and delays in addressing reported issues, which have led to some dissatisfaction among users. Overall, the app is highly recommended for its features and excellent customer service.

Highlights

Ease of customization and integration, user-friendly interface
Exceptional customer support
Improvement in add-to-cart rates and wishlist creation
Slow response times and delays in issue resolution
High recommendation from users

Rating Breakdown

  • 5
    88% (7 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    12% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 3, 2022

The app is nice and really simple to customize, use and integrate, and the customer supports works perfectly when you ask them for help! Totally recommended

Using app

7 months

Total reviews

8

Average rating

4.9

2 / 5 Share

March 28, 2022

Update: Unfortunately the low respond time is still noticable. I reported an issue and my mail is ignored since days. I had to downrank my experience with this app again, hope that gets better in the future.

Using app

10 months

Total reviews

15

Average rating

2.5

5 / 5 Share

Aug. 23, 2021

Great customer service. There were a lot of UI difficulties right out of the gate, but luckily, their customer support was very helpful in making tweaks for me. I also discovered a bug shortly after installing and they had it fixed within a week. I do recommend this app and I think it will bring a nice set of features to my website for my customers.

Using app

5 months

Total reviews

13

Average rating

3.5

5 / 5 Share

May 17, 2021

As the owner of Sentient Beauty Vegan Cosmetics and Holistic Living, I appreciate what it takes to try to give impeccable customer service. The foundation of the customer service I experienced from Amanda/Keep On Hold is friendly, professional, and diligent customer service. Amanda reached out to me to let me know that they had made a few updates, and followed up on how I liked it and to refine it for me. I appreciate you, Amanda! Barbara/SB CEO

Using app

9 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 13, 2021

App was easy to setup. The add to cart rate of my store has been improved. The costumer service is also great. Highly recommended.

Using app

5 days

Total reviews

1

Average rating

5.0

All reviews

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