Keep on Hold: Save Later
Overall, the reviews are strongly positive about the app’s ease of use, customization options, and the value it adds to storefronts. Several merchants praise how simple it is to integrate and tailor the app to their branding, and they note that customers like the feature once it is live. A major strength highlighted repeatedly is customer support: reviewers describe the team as friendly, professional, diligent, and quick to help with UI tweaks, theme compatibility issues, and bug fixes. Some users even mention proactive follow-up from support and fast resolution of problems, which contributes to a very favorable impression. The main negative feedback centers on support responsiveness and occasional technical or UI issues. One reviewer reports slow response times and ignored emails, suggesting that support quality may be inconsistent at times. Others mention initial UI difficulties or bugs after installation, though these were generally resolved by the support team. In short, the app is seen as useful, flexible, and well-supported overall, but a few users experienced delays or friction that affected their satisfaction.
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The app is nice and really simple to customize, use and integrate, and the customer supports works perfectly when you ask them for help! Totally recommended
Update: Unfortunately the low respond time is still noticable. I reported an issue and my mail is ignored since days. I had to downrank my experience with this app again, hope that gets better in the future.
Great customer service. There were a lot of UI difficulties right out of the gate, but luckily, their customer support was very helpful in making tweaks for me. I also discovered a bug shortly after installing and they had it fixed within a week. I do recommend this app and I think it will bring a nice set of features to my website for my customers.
As the owner of Sentient Beauty Vegan Cosmetics and Holistic Living, I appreciate what it takes to try to give impeccable customer service. The foundation of the customer service I experienced from Amanda/Keep On Hold is friendly, professional, and diligent customer service. Amanda reached out to me to let me know that they had made a few updates, and followed up on how I liked it and to refine it for me. I appreciate you, Amanda! Barbara/SB CEO
This is better than I even expected! We had an issue since we used a customized theme, and the support staff was EXCELLENT and fixed it right away! People LOVE this feature and we love that we can track what people have saved for later, and also change the name of the program to fit into our branding! All around an excellent program for the price!
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