ReKreateDByRo review for King Product Options & Variant
May 18, 2022
I installed and uninstalled the same day(thanks to king). The app gives a variety of options, which is what I needed but creating the template wasn't as simple as I thought. they have videos with no audio so all you see is a person clicking but no explanation of what is going on. I reached out to support and didn't receive the help most apps on here have been offering. I only gave 2 stars because my emailed was answered the same day but live chat needs to be offered. FYI it's poor customer service directing a customer to watch videos AFTER they have expressed they did. update: as you can see by the reply how focused they are on customer service. starting off with "first of all" is not a customer service friendly tone. I am not a male so to address me as such is pure disrespect. As I stated in the original review you answered my email in a timely manner which is why I gave 2 stars. what works for other may not work for me. Instead of trying to figure out a POSITIVE solution you want to attack me. Your team is frustrated and so I am for wasting my time downloading this app
First of all, our app provides a free and easy-to-use app and great customer support for all shopify sellers. Almost all customer feedback is that our app is easy to use, and we don't know what problems the merchant encountered that made him think our app is not easy to use. Our app provides customers with email help, video help, and FAQ help, but all of these don't work for this merchant, and we are also very confused. When the merchant encountered a problem, even though we responded to his email, we did not know what caused the merchant to leave such a dishonest review of our app. All members of our team are very frustrated by this! ! !
