Kintsugi Sales Tax Automation
The reviews for the Kintsugi Shopify App are overwhelmingly positive, highlighting the seamless setup process, excellent customer service, and the app's ability to automate sales tax handling effectively. Users appreciate the time saved, the fair pricing, and the reliability of the app. The support team is praised for being knowledgeable, responsive, and going above and beyond to assist users. On the negative side, there is one review mentioning confusion and unanswered tickets, indicating a need for improvement in customer support responsiveness and clarity of instructions.
I would give 10 stars if I could. This is the true end to end sales tax solution you are looking for. They take care of everything and you just get to focus on other parts of your business. Their customer service is great too. 100% recommend.
Hands-on, communicative, and genuinely on top of US sales tax. I moved to Kintsugi after a frustrating experience with another sales tax provider that went unresponsive right when I needed support. From the very first call, Kintsugi really impressed me — and months in, they've been exceptional: very hands-on, with lots of communication, which is exactly what you want when you're dealing with something as complex as US sales tax (different rules and filing periods in every state). I run a small international e-commerce brand, so having a team that actually responds and keeps me across my registrations and filings has taken a huge weight off. Happy to recommend them to other store owners.
Confusing and not able to perform simple tasks. Submitted a ticket that went unanswered.. Moving on.
I’ve had a great experience using Kintsugi for Shopify. The setup was incredibly seamless and much faster than I expected, with clear guidance throughout the process. What really stands out is their support since it is easy to get in touch with someone quickly and the team is knowledgeable and actually helpful when you have questions. On top of that, the pricing feels very fair compared to many other options, especially considering the quality of the product and support you get. Overall, it has been a reliable and straightforward solution that does exactly what it is supposed to do.
Hello, We have been working with Kintsugi for over an year now and there are really good things happened to us as a Ecommerce brand 1. Fully automated sales tax without any interruption while sales tax being one of the clumsy activity and no software in the market is closer to what kintsugi is doing. 2. Kintsugi customer & Engineer team truly a top notch and queries are resolved with top professionalism 3. We being the Ecommerce brand i definitely suggest Kintsugi for every Ecommerce brand out there. 4. Some brands may feel kintsugi is expensive compared to offline/online service providers in market but think about accuracy and time savings that being strong value for kintsugi.
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