Klarna
Easily integrate flexible payment options for your shoppers.
Rating
1.0
feedback
2
chart
#3,841
Reviews Over Time
App Ranking
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Reviews Summary
The reviews for this Shopify App highlight several negative aspects. Users have reported that the app is glitchy and not easy to uninstall, potentially trying to lock users in. Additionally, there are complaints about high fees for the services provided. Specific issues mentioned include the difficulty in removing payment options from checkout and banners from product pages. One user warns against using Klarna with Shopify payments due to a potential dispute error that can result in financial losses.
Highlights
Review RSS Feed
All reviews
Aug. 15, 2025
Glitchy. Not easy to uninstall (try to lock you in). High fees for what it is. Seems impossible to: 1. Remove the payment option from checkout 2. Remove banner from product pages AVOID.
June 14, 2025
WARNING! Do not use Klarna with Shopify payments! If a customer reports a return in Klarna it automatically comes through as a dispute due to a Shopify error. Even after providing the evidence with a dispute they are always automatically 'lost' because it isn't a real dispute (but created by a software error) Check this community thread for people loosing hundreds or even thousands due to this issue https://community.shopify.com/c/payments-shipping-and/shopify-opens-disputes-for-returns-via-klarna-payments/m-p/2824337 Shopify support claim nothing can be done from their end about 'disputes' although it is their error that creates it. On our store Klarna as an independent payment platform does not create this issue, it is specifically related to it being used with Shopify payments
Hi Gathershop, Thanks for your feedback! Shopify is aware of this issue and is actively working on this with their payments partner, supported by Klarna. We hope that there will be improvements to the disputes issues in the coming months. If you believe a dispute has been mishandled, can you reach out to us at [email protected] so that we can understand the context? Thanks. We hope that in the future you will consider updating this review to reflect your experience with the Klarna app if you are using it, which is not related to Shopify Payments.
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