Klarna
The reviews for the Klarna app on Shopify highlight several negative aspects of the app. Users have reported issues with technical functionality, leading to customer abandon carts and loss of goods and money. There are complaints about Klarna being a scam, refunding more than the amount of the article, charging high fees, and providing no real protection for merchants. Additionally, the app's integration with Shopify Payments has caused problems such as automatic disputes for returns due to software errors, leading to financial losses for sellers. Overall, the reviews emphasize the lack of support, accountability, and safety for businesses using Klarna with Shopify payments.
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We are having an issue with the app, and signing onto the website to create a customer case. The app is not working, and we are experiencing customer abandon carts due to technical issues. Is anyone available to address this app issue?
Avoid this app. Klarna is a scam for pro. They refund more the amount of the article every time. They take lots of fees. Avoid this app
I used Klarna via Shopify Payments and lost both the goods and the money after a chargeback, despite confirmed delivery and full evidence provided (tracking number and customer correspondence). The customer kept the product and received a refund, while I was charged additional fees. Klarna offers no real protection for merchants, no transparent appeal process and no accountability. Support only redirects between Klarna and Shopify, with no concrete solution. This payment method shifts all risk onto the seller and is unsafe for any serious business.
WARNING! Do not use Klarna with Shopify payments! If a customer reports a return in Klarna it automatically comes through as a dispute due to a Shopify error. Even after providing the evidence with a dispute they are always automatically 'lost' because it isn't a real dispute (but created by a software error) Check this community thread for people loosing hundreds or even thousands due to this issue https://community.shopify.com/c/payments-shipping-and/shopify-opens-disputes-for-returns-via-klarna-payments/m-p/2824337 Shopify support claim nothing can be done from their end about 'disputes' although it is their error that creates it. On our store Klarna as an independent payment platform does not create this issue, it is specifically related to it being used with Shopify payments
Hi Gathershop, Thanks for your feedback! Shopify is aware of this issue and is actively working on this with their payments partner, supported by Klarna. We hope that there will be improvements to the disputes issues in the coming months. If you believe a dispute has been mishandled, can you reach out to us at [email protected] so that we can understand the context? Thanks. We hope that in the future you will consider updating this review to reflect your experience with the Klarna app if you are using it, which is not related to Shopify Payments.
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