Rating
2.8
feedback
6
chart
#1,667
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
-
Less than a day
17%
-
Less than a month
0%
-
Less than a year
17%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the tool for its ability to unify different sales channels like Shopify, Instagram, Facebook, and WhatsApp, allowing them to manage customer service efficiently. The app saves time and helps in problem resolution. However, there are several negative aspects highlighted in the reviews. Users face issues with integration, experiencing frequent disruptions in the service, which hinders their workflow. Some users also mention problems with product recognition and poor customer support, with delays in issue resolution and lack of solutions provided. Overall, while the app offers useful features for managing sales channels, there are significant drawbacks in terms of integration reliability and customer support.
Highlights
Review RSS Feed
All reviews
Aug. 13, 2025
1x por semana a integração cai e os pedidos param de entrar no Kommo. Tentamos de tudo, e não volta. Abrimos chamado, e normalmente demoram dias pra resolver. Usamos para pós-venda e relacionamento, e quebra todo o nosso fluxo. A ferramenta do Kommo é ótima, mas essa integração é péssima e prejudica o trabalho. Estamos pensando seriamente em migrar de ferramenta.
July 29, 2025
Excelente herramienta para llevar un buen control del servicio al cliente, te permite unificar tus diferentes canales de venta (Shopify, Instagram, Fb, WhatsApp, etc) y ver todas las conversaciones desde un solo lugar, eso nos ahorra mucho tiempo en el servicio al cliente y resolución de problemas. La recomendamos ampliamente.
July 25, 2025
La uso a diario y me ha ayudado bastante a gestionar diferentes canales de venta desde un solo lugar. Principalmente la utilizo para WhatsApp. Me gustaría que mejoraran un poco las opciones de automatización con IA, espero que lo mejoren pronto!
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