Rating
5.0
feedback
4
chart
#1,481
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Reviews Summary
Kount is highly praised by users for its effectiveness in preventing fraud and providing detailed transaction information. Customers appreciate the significant reduction in fraudulent orders and the ability to customize rule sets. The support team, particularly account managers like Olaia, are highlighted for their exceptional service and assistance in successful implementation. Users mention that Kount offers more comprehensive fraud detection capabilities compared to Shopify's built-in analytics. However, some users find the initial data overload overwhelming and mention a learning curve in navigating the platform.
Highlights
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April 3, 2024
We have been using Kount for a few years now, and we couldn't be more pleased with their product and their support team. We have been working with Olaia, and she's one of the best account managers we've ever had the pleasure of working with. We've tried a few different preventative fraud platforms in the past, and nothing compares to the capabilities that Kount provides. Our fraud has been significantly mitigated since signing up with Kount, and we plan on partnering with Kount for years to come.
July 11, 2023
Our company has been using Kount for a year and overall we are satisfied with the service. Number of fraud order that we have to manually check is significantly down and the ability to modify the rule set is amazing.
Nov. 2, 2022
I have been using Kount for several years. Love all the information you get from a single transaction! It really helps making a decisions on new customers. Our fraud has gone down since we started using Kount.
Nov. 2, 2022
We have been using Kount now for a couple of years. Has been a solid review tool to catch fraud patterns and overview form of our in-house order screening. It has some pretty sneaky behind-the-scenes looks and ways of tracing orders that Shopify fraud analytics may have overlooked. Takes a bit of getting used to as it feels like a lot of data all at once, but after which, you can pretty much sort based on any needs. The support managers provide whatever level your team needs and were a huge part of the success of our implementation.
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