Kraken: Login as a Customer for Shopify

Kraken: Login as a Customer

Kraken App - Ultimate Shopify Log In helper

Developer

Rating

5.0

feedback

2

Reviews

chart

#8,556

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
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  • Less than a day
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  • Less than a month
    50%
  • Less than a year
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  • More than a year
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Reviews Summary

The Kraken app has received glowing reviews from users who have found it extremely helpful in migrating customer accounts to Shopify. Users praise the app for simplifying the account activation process and reducing confusion for customers during the migration. The app's ability to send out invite emails only when customers try to log in again, instead of in a mass email, has been highlighted as a significant advantage. Users appreciate the clear and straightforward experience provided by Kraken, especially in comparison to the default Shopify setup. The support from Evan, the app developer, has also been commended for being responsive and helpful. However, some users mentioned minor issues with setting up the app in their theme, but these were promptly resolved by the support team.

Highlights

Simplified account activation process
Reduced customer confusion during migration
Responsive and helpful support from Evan
Improved customer experience compared to default Shopify setup
Minor setup issues promptly resolved by support team

Rating Breakdown

  • 5
    100% (2 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 20, 2023

This App has been an absolute godsend for us. We're moving to Shopify Plus from SuiteCommerce Advanced and use NetSuite as our ERP. We have 94,000 customer accounts which were imported into Shopify. When we had done website migrations in the past, we were able to simply tell the customer that they need to reset their password before logging. But Shopify isn't like that. The out of the box experience for the customer is very confusing: - The customer will try to login and it says they have no account - the customer might try to reset their password and it says they have no account - the customer has to "create an account" enter in all their information to then get a message that they have an account and to check their email. There is no way to explain this to a customer without confusing them. With Kraken though, the experience is super clear and straightforward. When our customer arrives on our new website and goes to login, they only see the email field. After they enter their email kraken will check if they've activated their account and if they haven't it triggers the account activation email and informs them on what do it. SO SIMPLE SO EASY. We're launching our website next month and the relief my customer support team got on seeing this in action was incredible. It's even better than "please reset your password". We had a few small issues with getting Kraken setup in our theme, but I reached out to support. Evan got back to me very quickly and got everything looking beautiful. Thanks Evan! If you're migrating customers to Shopify this app is a MUST.

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and thrilled to learn that our support team was able to assist you.

5 / 5 Share

Feb. 25, 2022

If you are migrating an existing customer base, this app makes it easy to reduce friction. Normally, when migrating, you would probably send out a mass invite email to all migrated customers, which is annoying and will probably be ignored by lots of customers. When they login the next time without having read the email, they will be confused because the account seemingly does not exist. With this app, the invite email is only sent out when the customer first tries to log in again and no error messages will ever be shown, reducing friction by a lot. The support from Evan has been great! Can recommend. Edit: The ability to login after a guest checkout is even better. Great app!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for sharing your kind & generous feedback! Amazing to hear that you would recommend us to other businesses. Please don't hesitate to reach out if we can help with anything else 🙌

All reviews

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