Lalamove: Deliver Faster
The 24/7 on-demand delivery app
Rating
2.8
feedback
13
chart
#2,038
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
8%
-
Less than a month
8%
-
Less than a year
54%
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More than a year
23%
Reviews Summary
The reviews for the Lalamove Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the time-saving feature of auto-filled customer details, convenience in booking deliveries, and good customer service from the Lalamove team. Users appreciate the integration and the ability to cater to specific requests. However, there are also negative themes present in the reviews. Users have highlighted issues with drivers not following through on bookings, difficulties in integration and contacting support, limitations in payment options for different Shopify plans, and challenges with the delivery process such as missing items and unhelpful riders. Some users have suggested improvements like incorporating tips in pricing, enhancing the map feature, and providing estimated delivery fees based on location.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 21, 2024
Drivers do not take bookings without the "tips". And even with tips, they go ahead and take other bookings that delay the delivery time. Why dont Lalamove just incorporate the "tip" in the pricing and remove the tipping during the booking phase, and give a tipping option after the service has been rendered?
March 28, 2024
ELE É BOM A INTEGRAÇÃO ESTÁ BOA, SÓ FICA DIFÍCIL PARA COPIAR O LINK DE RASTREIO PARA ENVIAR POR WHATSAPP PARA O CLIENTE. TENHO QUE SAIR DA PÁGINA DO PEDIDO E IR NO APP DENTRO DAS LISTAS NO SHOPIFY, CLICAR EM TUDO NOVAMENTE E AINDA SIM CLICAR NA ROTA E ELE NEM APARECE, TEM QUE BAIXAR TODA A PÁGINA PARA ENCONTRÁ-LO, MUITO DIFÍCIL. Desculpe, saiu em letras maiúsculas, Márcia
Jan. 16, 2024
Should have been available on basic plan. Thinking of removing shopify altogether because it doesn't have lalamove
Sept. 7, 2023
Very hard to do the Integration and contact slow respon
Hi OSCARLIVING, Thank you for your feedback. We looked into it and it seems you had trouble registering an account and enabling some key functions in your store's settings. We are aware this has been resolved successfully already by our sales representative. If you have any further issues, please feel free to reach out to us again anytime. Thank you once again for your support towards Lalamove.
Jan. 6, 2023
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