Cripto Expertos review for LayoutHub ‑ Easy Page Builder

Feb. 7, 2023

Had this app last year, and i liked it. Started a new store last week and decided to add it again. But oh boy have things changed. If I create any Page it looks wonderful, that's the thing tho, it just looks good, but does not function on Mobile or iPad. It slows down my website significantly, I have the pro version I'm paying $30. And decided to contact Support thru their Chat feature, I suppose they thought i was contacting them way too many times since my site was crashing by making their pages Default. *They even went far enough as to remove the Chat Support option on my Admin page. Any and most of my issues: I was told to read a helpful How to Article on doing it yourself, instead of them helping on Logical errors on their part. For example: Any page I created, if i made a change to it, it wouldn't reflect on the Live website, but it does on their Admin. (As if the change never took place, almost like having to clear cookies/cache so that you can see the changes take effect, but even that wouldn't help) Their service no longer works, since last year there hasn't been any new updates, no new services, or pages, they call them widgets or features. And customer services is really awful, all this happened on the first day i installed the App, of which of course they charged the same day, i requested a refund the same day i installed it, and was told NO REFUNDS. Shopify as many of you know; does not refund App related Charges also. Overall: My website is crashing because of this App. Their pages do NOT use SEO friendly URL's, No new Features in Years, Poor customer service to the point that they Ghost You. You have to fix any errors on your own by reading their "helpful" how to Articles. No refunds. In order to use Newsletters, you have to signup for a secondary service like (mailchimp) instead of this App using the Shopify email (send/receive) function. Countdown timers are not customizable, -- Update: Notice how the LayoutHub response is to put blame on Everything else but themselves. They are even Incapable of taking responsibility for a paid service they offer. 1. They put the blame on crisp.chat tool, they say it's a third party and we are not responsible that you don't have chat support. (You are on your own) 2. They seem to not even understand the issue at hand, that is the incorrect page: This page crashes on iPad: https://criptoexpertos.com/blogs/hardware-wallet?view=layouthub-63dbcc4cfee5cd1b4a2feea2 [ remember i said they don't have search engine friendly URLS's ? - The above URL is a perfect example of what you get when you create ANY page using their App, of Which it will never Rank on any search engine, *Their response? Sorry that's the way it is; we can't help you, and then you are blocked] They blame it on the 3rd party Chat app NOT working. Genius 3. By their own admission, they themselves are "we are not sure" is their response. 4. Like i mentioned in my original Review "They make you jump hoops and offer NO REFUND" 5. Again they say " it's managed by Shopify" We cannot and will not offer refunds. And as many of you know: Shopify does not offer refunds for APP CHARGES, beatiful if you want to build Apps to have a 0% Return Policy. And lastly they are even condescending and thank you for giving them free money by saying "Thank you for taking the time to leave feedback, it is much appreciated." TILL THIS DAY I HAVE NOT RECEIVED MY REFUND, NOR HAS MY WEBSITE BEEN FIXED BECAUSE OF USING THIS APP.