MicroClimate review for LayoutHub ‑ Easy Page Builder
Aug. 5, 2020
This app is good if you are a beginner to Shopify and you want to make a decent looking website. There is not a lot of customization you can do with the individual sections they give you without paying, but overall user experience is good and I really like the customer service that comes with their chat-room.
Dear MicroClimate, I am Cass Harper - Customer Success Manager at Layouthub Easy Page Builder. Although your review was quite some time ago, we noticed that your store is still active, and we truly hope your business is doing well! First of all, we’d like to sincerely apologize for the disappointing experience you had with us in the past. That period was under a different Customer Support team, and unfortunately, we did not live up to the standard you deserved. Since then, I have taken on the role of Customer Success Manager and built a completely new, well-trained support team. We’ve invested a lot of time into training our team with the knowledge and skills they need to ensure every customer interaction is helpful, friendly, and valuable. Your feedback, along with that of many other customers, has played a big role in these improvements. On top of this, we’re also making significant upgrades to the product itself, so we’d truly appreciate another chance to show you the new and improved LayoutHub experience. If you ever decide to give us another try, we’d be honored to support you again and demonstrate the level of service and value that you deserve. Thank you so much for your past support, and we wish you continued success with your business. Warm regards, Cass Harper Customer Success Manager | LayoutHub Easy Page Builder